Call Center Coordinator II

Responsibilities

• Train new employees
• Routinely liaise with the Recruitment Supervisor, Screening Supervisor, Physicians and Study/Project Managers
• Backup for Clinical Pharmacology Recruitment SharePoint and liaison with call center
• Setup studies in Recruitment SharePoint based on protocol for all Clinical Pharmacology sites including screening appointments
• Produce study recruitment reports and warm calling lists as required
• Distribute and update recruiting manual
• Notify the Recruitment Supervisor or designee of any concerns or problems in a timely manner
• Liaison with screening department in coordinating all necessary screening information needed for recruitment
• Monitor and assess response to advertising and scheduled screening appointments to adequately meet the number of appointments needed
• Monitor progress of recruitment to management as needed
• Assist with maintaining status updates of all subjects in the database
• Assist with compiling monthly reports for management
• Advise call center staff as needed and review staff’s work to ensure the highest quality work is performed when screening participants for studies
• Monitor call center staff to ensure they maintain exemplary customer service skills to attain a high panel fill rate
• Assist with all recruitment activities on enrolling studies at each Clinical Pharmacology site including creation of advertisements
• And all other duties as needed or assigned

Preferred

• Experience in a medical field is preferred

Benefits

• Remote work arrangement
• Global clinical research organization providing clinical development solutions.
• Durham, North Carolina, USA
• https://www.fortrea.com
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Qualifications

• Associate degree in Communication, Health Administration, or other related field
• Excellent Verbal and written communication skills
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements
• Focus on the Customer
• Innovate and Change
• Pursue Scientific and Process Excellence
• Work with Others
• Achieve Results
• 3 years call center experience in a medical setting (using medical terminology)
• Additional experience may be substituted for education requirements
• Experience in a medical field is preferred
• 3 years call center experience in a medical setting (using medical terminology).

Required skills

• , Call Center Operations

Preferred skills

• Experience in a medical field is preferred

Experience

• 3+ years