Full-time
Platform Associate
$63K/yr – $70K/yr
Arlington, Virginia, USABusiness & AdminPosted 19d ago
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Role overview
Job type
Salary
$63K/yr – $70K/yr
Location
Sector
Posted
19 days ago
Job description
Privia Health is a technology-driven physician enablement company that uses cloud-based technology and scalable operations to improve healthcare outcomes and physician practices. The Platform Associate supports Privia Medical Group clinicians by managing athenahealth EHR and practice management applications, troubleshooting issues, configuring platform content, and coordinating with internal teams and end users.
Responsibilities
Second-level issue management support
Troubleshoot and correct issues
Document, track, and take appropriate actions to close or escalate athenaOne incident-related issues in a timely manner
Assist with testing and troubleshooting all aspects of athenaOne
Assist in the building out & maintenance of Privia’s athenaOne platform
Routine QA of work
Be an escalation resource for Tier 1 support
Manage ongoing communication between multiple stakeholders effectively and timely
Provide remote support to assist w/ EHR issues
Maintain up-to-date knowledge of the software applications
Help onboard Clinical IT members
Walk through athenaOne Functionality with Care Center and Privia Staff
Support EPCS office hours
Support data collection related to system configuration
Maintain up-to-date documentation
Maintains confidentiality and complies with (HIPAA)
Help facilitate the Clinical IT relationship with other Privia teams
Perform other duties as assigned
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Pet insurance
401K
Paid time off
Other wellness programs
Annual bonus targeted at 10%
Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Company
Physician enablement services for healthcare practices and health systems
Arlington, Virginia, USA
http://www.priviahealth.com/
Founded in 2007
501-1000 employees
Qualifications
1+ years of experience in one or more of the following areas: + Clinical and/or managed care experience or + EHR support
1+ years of experience in a professional environment
Knowledgeable about extended medical terminology
Experience with data collection and document management
SQL and HTML knowledge
Must comply with HIPAA rules and regulations
Required skills
Electronic Health Records (EHR) Support, Clinical or Managed Care Experience, Medical Terminology, Data Collection, Document Management, SQL, HTML, HIPAA
Experience
1+ years
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