Clinical Applications Specialist - Maryland

Responsibilities

Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of Alcon’s Cataract, Refractive, and Glaucoma surgical device products in-person and virtually

Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the revenue recognition cycle

Delivers ongoing in-person and virtual clinical support to help embed Alcon technology, increase patient outcomes, drive customer efficiencies, and support the adoption and utilization of Alcon products within their defined territory

Discusses and presents to ophthalmic surgeons on complex subject matter utilizing innovative technologies that will continue to evolve with business needs, at times in challenging, high stress situations

Trains and supports Alcon’s Digital Health (SaaS) offerings allowing customers to integrate Alcon technologies in the clinic with those in the surgical/refractive suite through platforms such as the cloud or DICOM, and at times integrating with 3rd party devices

Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and measured by service promotor score (SPS)

Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME

Works with R&D by providing feedback on the development and testing of new technologies and software

Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity

Proactively and strategically aligns their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles

Achieves and maintains certifications on all Alcon products trained on through annual recertification and continued exposure to all certified devices to retain high skill set and knowledge

Completes all administrative responsibilities within defined timeline including, but not limited to, providing clear and accurate documentation of each site visit via a standardized reporting mechanism, maintaining/updating internal systems, responsible expense management, and identify/report all adverse events and device deficiencies to Medical Safety per company protocol

Collaborates as One-Team with cross-functional associates including, but not limited to, Field Service Engineers, Digital Engineers, Commercial, IT, Service Operations, and Clinical Team to support customers on new installations, site support, and troubleshooting pre and post install

Benefits

Robust benefits package including health, life, retirement, PTO, and much more!

Glassdoor

3.7

Alcon specializes in developing and manufacturing innovative medicines and devices to serve the cycle of eye care.

Vernier, Geneve, CHE

http://www.alcon.com

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Customer Service and Support

Engineering and Development

Management and Executive

Legal and Compliance

Product Management

Accounting and Finance

Trends of Total Sponsorships

*2026

(32)

2025

(69)

2024

(80)

2023

(58)

2022

(47)

2021

(66)

2020

(37)

Public Company

Qualifications

Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)

The ability to fluently read, write, understand and communicate in English

2 Years of Relevant Experience

Required skills

Represents the skills you have, click on the tags, English Fluency, Bachelor’s Degree, Equivalent Experience, Education/Experience Equivalency, 2 Years of Relevant Experience

Experience

2+ years