Epic Application Analyst (Associate, Mid, Senior)

Penn Medicine, University of Pennsylvania Health System, is hiring Epic Application Analysts at associate, mid-level, and senior levels to implement, optimize, maintain, and support Epic applications. The analysts troubleshoot issues, integrate systems, support operational teams, and design and test application software to improve workflows and patient care.

Responsibilities

Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes

Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues

Communicates problems, issues and potential solutions to team members, clients, and organizational administration

Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities

Provides customer service and acts as a liaison between the operational departments and Information Services

Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes

Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor

Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements

Maintains thorough documentation of configurations, customizations, and support processes

Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes

Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues

Communicates problems, issues and potential solutions to team members, clients, and organizational administration

Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities

Provides customer service and acts as a liaison between the operational departments and Information Services

Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes

Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor

Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements

Maintains thorough documentation of configurations, customizations, and support processes

Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes

Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders

Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities

Provides customer service and acts as a liaison between the operational departments and Information Services

Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes

Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor

Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements

Maintains thorough documentation of configurations, customizations, and support processes

Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Preferred

Associates degree and 3+ years of related IT experience, preferably in healthcare

Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience

EPIC Certification. Proficiency , or accreditation

Associates degree and 5+ years of related IT experience, preferably in healthcare

Bachelor's degree and 5+ years of related IT experience, preferably in healthcare

Epic Certification, Proficiency, or Accreditation

Associates degree and 7+ years of related IT experience, preferably in healthcare

Associates degree and 3+ years of related IT experience, preferably in healthcare.

Associates degree and 5+ years of related IT experience, preferably in healthcare.

Bachelor's degree and 5+ years of related IT experience, preferably in healthcare.

Associates degree and 7+ years of related IT experience, preferably in healthcare.

Associate degree

Bachelor’s degree

Information technology education

Related field education

Related IT experience

Healthcare IT experience

IT internship experience

Epic certification

Epic proficiency

Epic accreditation

Benefits

One of the finest prepaid tuition assistance programs in the region

Hybrid work schedule (M-F, 8 hr days)

Company

Academic health system providing hospitals, outpatient care, and medical education

Philadelphia, Pennsylvania, USA

https://www.pennmedicine.org/

Founded in 1765

10001+ employees

Qualifications

H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare

H.S. Diploma/GED and 6+ years of related IT experience, preferably in healthcare

H.S. Diploma/GED and 8+ years of related IT experience, preferably in healthcare

Associates degree and 3+ years of related IT experience, preferably in healthcare

Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience

EPIC Certification. Proficiency , or accreditation

Associates degree and 5+ years of related IT experience, preferably in healthcare

Bachelor's degree and 5+ years of related IT experience, preferably in healthcare

Epic Certification, Proficiency, or Accreditation

Associates degree and 7+ years of related IT experience, preferably in healthcare

H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare.

H.S. Diploma/GED and 6+ years of related IT experience, preferably in healthcare.

H.S. Diploma/GED and 8+ years of related IT experience, preferably in healthcare.

Required skills

Represents the skills you have, click on the tags, Epic Certification, Proficiency, or Accreditation

Preferred skills

EPIC Certification. Proficiency , or accreditation

Experience

3+ years