Field Service Engineer, New York

Cytek Biosciences is hiring a Field Service Engineer to ensure the performance, reliability, and uptime of its flow cytometry instruments at customer sites. The role installs, maintains, troubleshoots, and repairs instruments, while managing customer service activities, documentation, parts inventory, and collaboration with internal teams.

Responsibilities

Perform installations, preventive maintenance, troubleshooting, repairs, and upgrades of Cytek flow cytometry instruments in accordance with established service procedures

Diagnose and resolve technical issues efficiently to minimize instrument downtime and restore optimal performance

Verify instrument functionality and performance following service activities

Maintain professional, courteous, and responsive communication with customers throughout the service process

Provide technical assistance, communicate service findings, and establish realistic expectations regarding repair timelines and next steps

Identify recurring customer concerns and communicate relevant feedback to internal teams to support product and service improvements

Independently manage assigned service activities, travel schedules, and customer appointments

Prioritize urgent service needs while balancing preventive maintenance, installations, and other service commitments

Communicate scheduling conflicts, delays, and unresolved issues to appropriate stakeholders in a timely manner

Complete Field Service Reports, Instrument Qualification Reports, Parts Return Tags, expense reports, and other required documentation accurately and within established timelines

Ensure service records clearly document reported issues, troubleshooting performed, corrective actions taken, and final instrument status

Follow established service procedures, documentation standards, and company policies

Maintain accurate records of assigned service spare parts inventory

Ensure proper tracking, handling, and timely return of defective or unused parts

Periodically reconcile inventory to maintain accuracy and readiness for service activities

Collaborate with Technical Support, Service Management, and other internal departments to resolve complex technical issues

Escalate unresolved or recurring technical problems through appropriate channels

Share technical knowledge, field observations, and customer feedback to support continuous improvement

Perform other duties as assigned to support business and service operations

Preferred

Bachelor's degree in Life Sciences, Engineering, or a related technical discipline preferred; equivalent technical training or military experience may be considered

Previous experience operating, maintaining, or repairing flow cytometry instruments is preferred but not required

Instrument Operation

Instrument Maintenance

Instrument Repair

Company

Manufacturer and supplier of flow cytometry products and services.

Fremont, California, USA

https://cytekbio.com/

Founded in 1992

501-1000 employees

Qualifications

0–5 years of relevant experience in field service, laboratory instrumentation, flow cytometry, or a related technical field

Strong troubleshooting abilities, organizational skills, and professional communication are essential

Basic understanding of biology and scientific principles relevant to flow cytometry

Strong mechanical, electrical, and technical troubleshooting aptitude

Ability to learn and apply instrument service procedures and diagnostic techniques

Strong organizational, time-management, and problem-solving skills

Effective written and verbal communication skills

Ability to work independently while collaborating with cross-functional teams

Attention to detail and commitment to accurate technical documentation

Bachelor's degree in Life Sciences, Engineering, or a related technical discipline preferred; equivalent technical training or military experience may be considered

Previous experience operating, maintaining, or repairing flow cytometry instruments is preferred but not required

0–5 years of relevant experience in field service, laboratory instrumentation, flow cytometry, or a related technical field.

Required skills

Represents the skills you have, click on the tags, Flow Cytometry, Field Service, Mechanical Troubleshooting, Electrical Troubleshooting

Preferred skills

Fremont, California, USA, https://cytekbio.com, H1B Sponsorship, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, 93, Represents job field similar to this job, Engineering and Development, Accounting and Finance, Trends of Total Sponsorships, *2026, (1), 2025, (2), 2024, (3), 2023, 2022, 2021, 2020, Public Company, Total Funding, $144.25M, Key Investors, Hillhouse Investment,RA Capital Management, 3E Bioventures,Northern Light Venture Capital, Easy Prosperity, 2021-07-23, IPO, 2020-11-05