Clinical Informatics Specialist

Crossover Health is a national, team-based medical group focused on proactive, preventive healthcare and integrated care delivery. The Clinical Informatics Specialist supports and optimizes EHR and related clinical systems, leads informatics initiatives, collaborates across product, IT, and data teams, and provides application support, training, workflow documentation, and project coordination.

Responsibilities

• Lead clinical informatics initiatives that support the integration and optimization of EHR and other clinical systems
• Collaborate with product, IT, and data teams to ensure clinical requirements are reflected in platform design and functionality
• Gather and prioritize provider and clinical staff feedback to support system improvements and user experience enhancements
• Contribute to interoperability efforts, including the evaluation of data exchange standards, APIs, and vendor integrations
• Configure and maintain clinical applications (e.g., Athenahealth, Elation) to align with evolving workflows
• Provide tier-2 support for application-related issues and escalate to vendors or IT when needed
• Participate in software upgrades, testing, and system validation
• Assist in managing vendor relationships and ensuring service-level expectations are met
• Develop training materials, job aids, and tip sheets to support user onboarding and change management
• Deliver training and go-live support to providers, nurses, and operational staff
• Document clinical workflows and maintain system configuration records
• Support project timelines, testing plans, and implementation checklists for system changes or new tool rollouts
• Track KPIs and performance metrics related to system usage and provider satisfaction
• Participate in informatics and operations meetings to align on organizational goals and identify opportunities for improvement

Preferred

• experience with Athenahealth is a strong plus
• Master's preferred
• Preferred certifications: CPHIMS, PMP, Athena or Epic certifications, or relevant technical training
• Athenahealth Experience
• Master’s Degree
• CPHIMS Certification
• PMP Certification
• Athena Certification
• Epic Certification
• Relevant Technical Training

Benefits

• Eligibility for an annual bonus opportunity
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Life Insurance
• Paid Time Off
• 401K

Company

• Healthcare provider offering in-person and virtual advanced primary care
• San Clemente, California, USA
• http://crossoverhealth.com/
• Founded in 2010
• 1001-5000 employees

Qualifications

• Bachelor's degree in Healthcare, Health Informatics, Nursing, Information Systems, or related field
• 3–5+ years of experience in clinical informatics, clinical application support, or health IT
• Hands-on experience configuring and supporting EHR systems
• Familiarity with healthcare interoperability standards (e.g., HL7, FHIR, APIs)
• Excellent communication and change management skills, with experience translating clinical needs into technical solutions
• Strong problem-solving abilities and a collaborative mindset
• Experience with Athenahealth is a strong plus
• Master's preferred
• Preferred certifications: CPHIMS, PMP, Athena or Epic certifications, or relevant technical training
• 3–5+ years of experience in clinical informatics, clinical application support, or health IT.

Required skills

• Clinical Informatics, EHR Systems Configuration and Support, Health IT, Healthcare Interoperability, HL7, FHIR, API Integration, Athenahealth, Clinical Application Support, System Validation, Clinical Workflow Documentation, CPHIMS Certification, Change Management

Preferred skills

• experience with Athenahealth is a strong plus, Master's preferred

Experience

• 3+ years