Willow Analyst- EAM

Nordic Consulting Partners, Inc. hires an Analyst to provide EHR design, build, testing, and troubleshooting services for its clients. The role supports EHR application stability, fulfills customer requests, manages issues and documentation, and helps coordinate system upgrades and testing.

Health Care

• Professional Services
• Consulting
• Healthcare
• Information Technology
• Advice
• Information Services
• Knowledge Management
• Insider Connection @Nordic Global
• 2 email credits available today
• Beyond your network
• Angelic Green & 4 connections

Responsibilities

• Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers
• Fulfilling system requests from customers and translating needs into detailed requirement specifications
• Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate
• Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
• Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise
• Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing
• Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed
• Following proper change control policies for application builds and configurations while developing and improving workflows and processes
• Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
• Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
• Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
• Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Preferred

• Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
• Healthcare IT consulting and modernization services.
• Madison, Wisconsin, USA
• http://nordicglobal.com
• Late Stage
• Total Funding
• $5M
• Key Investors
• Silversmith Capital Partners
• Kaiser Permanente Ventures
• 2022-06-01
• Acquired
• 2016-10-13
• Private Equity
• 2013-04-01
• Series Unknown· $5M
• Leadership Team
• Jeff Jackson
• SVP Client Partnerships and Global Sales Lead
• Elizabeth Kerch Briggs

Qualifications

• Post-secondary education or equivalent experience, required
• Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months
• Must demonstrate and embody Nordic's maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts
• Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred

Required skills

• , Healthcare IT, ITIL

Preferred skills

• Healthcare IT consulting and modernization services., Madison, Wisconsin, USA, http://nordicglobal.com, Late Stage, Total Funding, $5M, Key Investors, Silversmith Capital Partners, Kaiser Permanente Ventures, 2022-06-01, Acquired, 2016-10-13, Private Equity, 2013-04-01, Series Unknown· $5M, Leadership Team, Jeff Jackson, SVP Client Partnerships and Global Sales Lead, Elizabeth Kerch Briggs, VP - Client Partnerships, Recent News, MEXICONOW, 2026-09-11, EIN Presswire, 2025-06-26, PR Newswire, 2025-05-17, Company data provided by, AI Tools, Customize Your Resume

Experience

• Entry level