Project Manager Process Optimization Ops

Paylocity is hiring a Project Manager Process Optimization Ops to prepare Product and Operations teams for complex product initiatives and support successful implementation and adoption. The role develops strategies to reduce launch disruptions, improve operational efficiency, and enhance the client experience.

Responsibilities

Assess operational impact and engage stakeholders to prepare the organ1ization, including identifying changes in processes, responsibilities, tools, and resources

Develop current and future state process maps, documenting operational and client experiences for new product features and functionality

Collaborate with cross-functional teams (Product, Operations, Client Services, Tax Operations, Tech Operations) to understand workflows, identify risks, and resolve operational and client-facing challenges before launch

Identify and document risks, challenges, and areas for improvement by soliciting feedback from operations teams and stakeholders

Develop mitigation strategies and action plans to minimize disruption and enhance operational efficiency and the client experience

Maintain documentation of operational and client concerns related to product changes and report risks, challenges, and resolutions to leadership via actionable plans

Ensure critical operational or client risks are resolved prior to launch or communicate unresolved risks and mitigation plans to all stakeholders

Collaborate with Product teams to proactively identify and resolve operational and client facing challenges before product launch

Provide insights into service readiness gaps, user experience improvements, and process optimizations, contributing to a seamless product launch

Build and maintain strong relationships across Operations, Product, Client Experience, Implementation, and Sales teams to ensure alignment on business process impacts

Support Go-To-Market (GTM) strategies by providing operational insights, assisting with training, and ensuring readiness for successful product rollouts

Act as a trusted advisor and lead collaboration between technical teams, service teams, and leadership to ensure successful product implementation and operational excellence

Benefits

Medical, dental, vision, life, and disability coverage

A 401(k) match

Career development

Fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements; must be available five days per week during designated work hours. The work arrangement is subject to change based on business needs and individual performance, including adjustments to on-site requirements or schedule expectations.

Company

Cloud-based HR, payroll, and spend management software

Schaumburg, Illinois, USA

http://www.paylocity.com/

Founded in 1997

5001-10000 employees

Qualifications

Bachelor's degree required

2+ years of experience in operational process management or project management, with a proven track record of leading cross-functional teams

Experience in process mapping, including creating operational workflows and client journey maps, with proficiency in tools like Visio or Mural

Strong ability to analyze complex operational challenges and provide data-driven solutions

In-depth knowledge of product development, customer experience, and internal operations, with experience collaborating across teams (e.g., Sales, Client Services, Tech Operations)

Excellent communication, stakeholder management, and presentation skills, with the ability to build trust and align teams toward common goals

Proactive, self-starter mentality with the ability to work independently and drive initiatives forward

Ability to document, assess, and translate operational issues and risks into actionable insights and solutions

Experience working with cross-functional teams to ensure operational readiness and successful product launches

Strong relationship-building skills, with a focus on expanding networks and continuously learning within the organization

2+ years of experience in operational process management or project management, with a proven track record of leading cross-functional teams.

Required skills

Process Mapping, Visio, Mural, Operational Process Management, Product Development, Customer Experience, Internal Operations, Operational Readiness, Product Launches, Stakeholder Management

Preferred skills

Project Management

Experience

2+ years