Senior Account Manager | Retail

Epicor is hiring a Senior Account Manager to own the strategy, relationships, and commercial performance of a portfolio of high-value retail customers. The role develops account growth plans, positions Epicor retail software solutions, and coordinates internal teams to drive profitable revenue growth, renewals, expansion, and customer value.

Responsibilities

Own the full sales and account-management lifecycle for a portfolio of national, enterprise, or otherwise high-value retail customers, including account planning, opportunity development, renewal, and expansion

Build trusted relationships with executive sponsors, retail buyers, category and merchandising leaders, IT and operations stakeholders, buying groups, and regional or local operating team

Develop and execute customer-specific annual and multi-year account plans that identify growth priorities, whitespace, product adoption opportunities, competitive risks, and measurable business outcomes

Translate retail operating objectives into compelling, value-based Epicor solutions, including ERP, point of sale, inventory, merchandising, purchasing, pricing, distribution, e-commerce, CRM, analytics, and integration capabilities

Lead complex opportunity and deal strategy, including discovery, solution positioning, competitive differentiation, business cases, ROI analysis, pricing and commercial structure, negotiation, and coordination with legal, finance, product, services, and delivery stakeholders

Drive profitable multi-product upsell, cross-sell, SaaS conversion, and expansion motions while protecting customer value, commercial discipline, contract compliance, and long-term account health

Maintain accurate pipeline, forecast, activity, and account data in Salesforce or the designated CRM; analyze sales performance, retail trends, customer signals, and market intelligence to prioritize actions and manage risk proactively

Orchestrate cross-functional teams across sales, solution consulting, customer success, services, product, marketing, finance, legal, and support to resolve issues, deliver commitments, conduct executive business reviews, and improve the customer experience

Preferred

5+ years of applicable sales or account-management experience with demonstrated success selling or managing complex B2B software, technology, SaaS, or enterprise solutions

2+ years of specialized experience managing large, national, enterprise, strategic, or multi-location retail accounts and leading complex sales, renewal, or expansion motions

Experience selling, supporting, implementing, or managing retail ERP solutions is strongly preferred

Required or strongly preferred: experience with one or more of the following retail channels: thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy

Experience with buying groups, dealer networks, franchise or affiliate models, and multi-banner retail is a plus

5+ years of applicable sales or account-management experience with demonstrated success selling or managing complex B2B software, technology, SaaS, or enterprise solutions.

2+ years of specialized experience managing large, national, enterprise, strategic, or multi-location retail accounts and leading complex sales, renewal, or expansion motions.

Sales Experience

Account Management

Complex B2B Software Sales

Technology Sales

SaaS Sales

Enterprise Solutions Sales

Enterprise Account Management

National Account Management

Multi-Location Account Management

Complex Sales

Renewal Management

Expansion Management

Retail ERP Solutions

Retail Channel Experience

Thrift Retail

Sporting Goods Retail

Pet Retail

Lawn

Garden Retail

Hardware Retail

Specialty Retail

Pharmacy Retail

Buying Groups

Dealer Networks

Franchise Models

Affiliate Models

Multi-Banner Retail

Benefits

**Global Mobility:** Comprehensive support for international relocations and permanent residency processes.

Comprehensive health and wellness benefits designed to support your overall well-being.

Opportunities for mentorship, continuing education, and focused career goal setting; 25% of positions filled internally.

Free LinkedIn Learning licenses for everyone, along with the Mentoring Program to boost your personal development.

Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Comprehensive support for international relocations and permanent residency processes.

Company

Epicor Software provides business software solutions to the manufacturing, distribution, retail, hospitality, and services industries.

Austin, Texas, USA

http://www.epicor.com/

Founded in 1972

1001-5000 employees

Qualifications

Advanced strategic account management, consultative selling, value-based solution positioning, and complex software sales skills, with the ability to connect retail customer priorities to measurable business outcomes

Working knowledge of retail ERP software and the operating processes it supports, including multi-location retail, point of sale, inventory and replenishment, merchandising, purchasing, pricing, distribution, e-commerce, analytics, and system integrations

Strong executive communication, presentation, negotiation, and storytelling skills; able to influence stakeholders across customer organizations and internal functions without direct authority

Strong commercial and financial acumen, including revenue planning, pricing and margin considerations, contract terms, ROI analysis, forecasting, pipeline analytics, and performance reporting

Proficient use of CRM and sales productivity tools, preferably Salesforce, with disciplined documentation, data quality, opportunity management, and forecast practices; proactive ownership, sound judgment, organization, resilience, and problem-solving ability

Required: demonstrated experience with ERP software in retail or another multi-location operating environment

Bachelor's degree in business, marketing, technology, or a related field, or equivalent combination of education and relevant experience

Demonstrated history of meeting or exceeding revenue, retention, expansion, or other commercial objectives in a quota-carrying or commercially accountable role

Experience coordinating cross-functional teams and engaging executive stakeholders in account planning, customer business reviews, negotiations, or issue resolution

5+ years of applicable sales or account-management experience with demonstrated success selling or managing complex B2B software, technology, SaaS, or enterprise solutions

2+ years of specialized experience managing large, national, enterprise, strategic, or multi-location retail accounts and leading complex sales, renewal, or expansion motions

Experience selling, supporting, implementing, or managing retail ERP solutions is strongly preferred

Required or strongly preferred: experience with one or more of the following retail channels: thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy

Experience with buying groups, dealer networks, franchise or affiliate models, and multi-banner retail is a plus

Required skills

Strategic Account Management, Consultative Selling, Complex B2B Software Sales, Retail ERP, Retail Operations, Retail Account Management, Salesforce, Revenue Forecasting, ROI Analysis, Commercial Pricing, Executive Communication

Experience

5+ years