Senior Customer Success Manager, Strategic Technical Accounts

Senior Customer Success Manager, Strategic Technical Accounts jobs in United States

DuploCloud

• Senior Level
• $120K/yr - $145K/yr

Responsibilities

• We’re looking for a high-agency, customer-obsessed Senior Customer Success Manager, Strategic Technical Accounts to own and grow a portfolio of key strategic customers
• In this role, you will serve as the orchestrator and owner of the customer relationship, connecting the dots across customer conversations, technical initiatives, business priorities, product usage, commercial considerations, and internal resources to ensure customers successfully deploy, adopt, expand, and realize measurable value from DuploCloud
• You will bring structure to ambiguity, lead complex customer programs involving multiple technical and business stakeholders, identify risks and opportunities, and create momentum by ensuring the right problems are addressed and the right people are engaged
• This role combines customer success, strategic account management, program management, and technical fluency, working closely with Customer Solutions Engineers, Technical Delivery Managers, Account Management, Sales, Product, Engineering, and executive leadership

Preferred

• managing complex customers with multiple technical and business stakeholders
• experience with AWS and GCP is preferred

Benefits

• Commission-based compensation structure
• Remote flexible work options
• Employee assistance program (EAP)
• Medical, dental & vision benefits supplement
• Life & supplement life and Critical illness insurance
• Health Savings Account (HSA), Flexible Savings Account (FSA)
• Remote position; employees may live in any of the 50 US States, with limited exceptions. In certain cases, employees may need to live in a specific region or time zone to support customers or clients.
• DuploCloud is an AI solutions company that focuses on infrastructure automation for DevOps, cloud security, and compliance.
• San Jose, California, USA
• https://duplocloud.com
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Sales
• Engineering and Development
• Management and Executive
• Trends of Total Sponsorships
• *2026
• (3)
• 2025
• (10)
• 2024
• (1)
• 2022
• (2)
• Growth Stage
• Total Funding
• $49.5M
• Key Investors
• StepStone Group,WestBridge Capital

Qualifications

• 7+ years of experience in Customer Success, Strategic Account Management, Technical Account Management, Solutions Consulting, Professional Services, Program Management, or another related customer-facing role
• Experience working with technology companies and engineering-led organizations
• Demonstrated experience leading complex customer programs, deployments, transformation initiatives, or cross-functional projects with multiple teams and dependencies
• Strong program and project management skills, including the ability to manage multiple concurrent initiatives, competing priorities, timelines, and stakeholders
• Proven ability to independently identify problems, develop solutions, and drive execution across organizational boundaries
• Exceptional problem-solving skills with the ability to bring structure to ambiguity and synthesize incomplete or conflicting information into a clear path forward
• Experience working with senior technical, business, and executive stakeholders and leading strategic customer engagements
• Strong communication, organization, judgment, and relationship-building skills
• A proactive, high-ownership mindset with the ability to operate effectively with minimal supervision in a fast-paced environment
• Strong commercial instincts and experience partnering onrenewals, negotiations, retention, and expansion opportunities
• Technical fluency and an understanding of cloud infrastructure and modern software development environments
• Managing complex customers with multiple technical and business stakeholders
• Experience with AWS and GCP is preferred
• 7+ years of experience in Customer Success, Strategic Account Management, Technical Account Management, Solutions Consulting, Professional Services, Program Management, or another related customer-facing role.

Required skills

• Customer Success, Strategic Account Management, Technical Account Management, Program Management, Cloud Infrastructure, Modern Software Development Environments, AWS, GCP, Customer Retention and Expansion

Preferred skills

• experience with AWS and GCP is preferred

Experience

• 7+ years