Field Service Engineer II (Oahu, Hawaii)

Abbott is hiring a Field Service Engineer II to support customers with diagnostic instruments across the Oahu territory. The role installs, maintains, and troubleshoots instruments, manages customer service and territory operations, and ensures regulatory compliance and customer satisfaction.

Responsibilities

Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards

Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines

Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication

Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support

Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits

Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability

Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts

Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development

Preferred

Strong troubleshooting and problem-solving skills with laboratory instrumentation

Ability to work independently and thrive in team environments

Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

Effective communication and interpersonal skills

Laboratory Instrumentation Troubleshooting

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet Applications

VPN

Remote Troubleshooting

Problem-Solving

Independent Work

Teamwork

Communication

Interpersonal Skills

Benefits

Career development with an international company where you can grow the career you dream of.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with high employer contribution.

Tuition reimbursement.

The Freedom 2 Save student debt program.

FreeU education benefit—an affordable and convenient path to getting a bachelor’s degree.

This position is field-based remote.

Company

Global healthcare company making diagnostics, medical devices, nutrition, and medicines.

Illinois City, Illinois, USA

https://www.abbott.com/

Founded in 1888

10001+ employees

Qualifications

Must have a Valid Driver's License

Bachelor's degree or equivalent relevant experience

2-5 years of experience in Engineering or Laboratory Technology

Ability to travel **50**% within the assigned territory

Strong troubleshooting and problem-solving skills with laboratory instrumentation

Ability to work independently and thrive in team environments

Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

Effective communication and interpersonal skills

2-5 years of experience in Engineering or Laboratory Technology.

Required skills

Represents the skills you have, click on the tags, Laboratory Instrumentation Troubleshooting, Microsoft PowerPoint, VPN, Valid Driver’s License

Preferred skills

Effective communication and interpersonal skills

Experience

2-5 years