Full-time
Customer Success Manager
$76K/yr – $95K/yr
Experience with SFDC, Gainsight, or equivalent CRM systemsBusiness & AdminPosted 19d ago
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Role overview
Job type
Salary
$76K/yr – $95K/yr
Sector
Posted
19 days ago
Job description
Ping Identity is hiring a Customer Success Manager to serve as a named partner and technical resource for customer organizations. The role focuses on building customer relationships, managing incidents and communications, monitoring adoption and risks, and providing guidance on Ping’s features.
Responsibilities
Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution
Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks
Act as the voice of the customer internally to advocate for their needs
Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs
Providing proactive guidance on Ping's features based on the customer's interests and business objectives
Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed
Willingness to be a hands-on contributor
Benefits
Variable pay
A flexible, collaborative work environment
Employee Resource Groups that create a sense of belonging for everyone
Regular company and team bonding events
Global volunteering and community initiatives
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Company
Enterprise identity security platform for digital interactions
Denver, Colorado, USA
https://www.pingidentity.com/
Founded in 2002
1001-5000 employees
Qualifications
A minimum of 4 years of related experience in Customer Success / Experience
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management
A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions
A naturally curious and proactive approach to uncovering adoption blockers and risks
Experience with SFDC, Gainsight, or equivalent CRM systems
Solid technical understanding of Cloud Solutions
A minimum of 4 years of related experience in Customer Success / Experience.
Required skills
Customer Success, Cloud Solutions, Identity Management, IT Systems Consulting and Implementation, Salesforce (SFDC), Gainsight, CRM
Experience
4+ years
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