IT Systems Engineer

Bamboo Health is hiring a Systems Engineer to manage day-to-day identity and access operations, SaaS/vendor administration, and AI tooling support. The role handles access requests, provisioning and lifecycle tasks, endpoint management, ticket triage, and routine security work while escalating higher-risk issues to a senior engineer.

Responsibilities

Process day-to-day Azure AD/Entra access requests: group membership changes, access package assignments, and standard onboarding/offboarding

Monitor and action alerts for registered-app secrets and SSO/SAML certificates approaching expiration; execute routine renewals under senior engineer guidance

Handle first-pass triage and provisioning for SCIM-based app access requests

Support Atlassian (Jira/Confluence) group access requests and routine permission changes

Own intake and initial documentation for new SaaS vendor procurement reviews (e.g., Zip requests), preparing them for senior/security review

Execute standard software lifecycle tasks — user provisioning/deprovisioning, license tracking, renewal reminders — for existing SaaS tools

Assist with license and cost audits to support ongoing SaaS cost-management initiatives

Handle routine AI tool access requests (e.g., Claude/Anthropic license grants, Bedrock access requests) and standard troubleshooting for existing MCP integrations

Support configuration and rollout tasks for AI vendor tools (e.g., Letter AI, Clay, Granola) — SSO/SCIM setup, basic integration troubleshooting — under senior engineer direction

Document AI tool setup procedures and known issues to build a self-serve knowledge base for common requests

Execute assigned phases of endpoint management rollouts (Intune Suite, NinjaOne) and OS end-of-life remediation projects

Apply routine patches and respond to standard CVE remediation tasks as assigned

Serve as first-line owner for escalated help-desk (ITHD) tickets involving access grants, credential issues, and standard cross-system troubleshooting

Triage incoming escalations, resolve what's within scope, and flag higher-risk or ambiguous issues to the senior engineer with clear context

Execute routine MFA/conditional access policy changes as directed

Flag anomalous activity or potential security events for senior engineer review; assist with documented remediation steps

Preferred

Familiarity with common enterprise SaaS administration (user provisioning, license management) is a plus

Interest in AI tooling and willingness to learn enterprise AI platform administration (Claude/Anthropic, Bedrock, MCP integrations) — no prior AI-specific experience required

Enterprise SaaS Administration

User Provisioning

License Management

Enterprise AI Platform Administration

Claude/Anthropic

Amazon Bedrock

MCP Integrations

Interest in AI Tooling

Willingness to Learn

Benefits

Health, dental, vision and other benefits.

Autonomy to build something with an enthusiastically supportive team.

Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.

Remote-first work environment.

Company

Healthcare care collaboration platform delivering real-time patient insights

Louisville, Kentucky, USA

https://bamboohealth.com/

Founded in 1994

501-1000 employees

Qualifications

2+ years of experience in IT support, systems administration, or a related identity/access role

Working knowledge of Azure AD/Entra ID, SSO/SAML concepts, and basic SCIM provisioning (or strong aptitude and willingness to ramp quickly)

Comfort working in a ticketing system (Jira Service Management or similar) and managing a queue of concurrent requests with competing priorities

Strong written communication — this role documents its own work and hands off context clearly

Comfort being the first point of contact on escalated, sometimes urgent, end-user issues

Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows

A forward-thinking, curious mindset with an openness to experimenting with new technologies

Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions

Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments

Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions

Familiarity with common enterprise SaaS administration (user provisioning, license management) is a plus

Interest in AI tooling and willingness to learn enterprise AI platform administration (Claude/Anthropic, Bedrock, MCP integrations) — no prior AI-specific experience required

2+ years of experience in IT support, systems administration, or a related identity/access role.

Required skills

Represents the skills you have, click on the tags, Azure AD/Entra ID, SSO/SAML, SCIM Provisioning, Jira Service Management, Enterprise SaaS Administration, User Provisioning and License Management, AI-Supported Tools

Preferred skills

Analytical and Problem-Solving Skills

Experience

2+ years