ServiceNow Business Analyst

Stand8 Technology Consulting is recruiting for a global media client seeking a ServiceNow Business Systems Analyst. The role focuses on defining requirements and delivering scalable Service Portal and Service Catalog solutions, while supporting platform enhancements, testing, deployments, and business-unit onboarding.

Responsibilities

Lead requirements discovery and analysis for ServiceNow Service Portal, Service Catalog, Workplace, ITSM, and related platform capabilities

Partner with business stakeholders and technical teams to understand current-state processes, identify gaps, and design scalable future-state solutions

Gather requirements for portal experiences, catalog items, request forms, workflows, approvals, knowledge content, navigation, search, and user-facing functionality

Support the configuration and continued establishment of the ServiceNow environment as new capabilities and business units are introduced

Facilitate onboarding of new business units into the ServiceNow instance, including process discovery, requirement alignment, workflow standardization, and rollout planning

Conduct Employee Center discovery and readiness activities, including stakeholder interviews, persona identification, content and service requirements, information architecture, and implementation recommendations

Translate business needs into epics, user stories, functional requirements, process flows, wireframes, mockups, and detailed acceptance criteria

Work with ServiceNow Product Managers, developers, architects, and implementation partners to confirm that proposed solutions are technically feasible and aligned with platform best practices

Identify opportunities to use out-of-the-box ServiceNow functionality, reduce unnecessary customization, and improve the consistency and maintainability of the platform

Document current-state and future-state processes, workflows, business rules, dependencies, risks, constraints, and integration requirements

Create and maintain functional design documentation for Service Portal, Service Catalog, Employee Center readiness, and related ServiceNow enhancements

Support integrations between ServiceNow and enterprise applications, data sources, identity platforms, and other business systems

Lead or support test strategy, test-case development, functional testing, system integration testing, regression testing, and user acceptance testing

Validate configured stories against requirements and acceptance criteria, document defects, and coordinate resolution with development teams

Support release planning, production migration, deployment validation, and post-production stabilization

Develop reports, dashboards, user guides, job aids, training materials, demonstrations, and onboarding documentation

Support organizational change management by clearly communicating the future-state solution, business impacts, and adoption requirements

Participate in Agile ceremonies, backlog refinement, sprint planning, demonstrations, retrospectives, and Program Increment planning as applicable

Provide visibility into project risks, dependencies, roadblocks, decisions, and recommended resolutions

Preferred

ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or related ServiceNow certification

Experience with ServiceNow Employee Center, Employee Center Pro, or similar enterprise employee-service experiences

Experience conducting Employee Center discovery, readiness assessments, persona analysis, content planning, information architecture, or implementation requirements

Experience transitioning users or services from a legacy Service Portal experience to Employee Center

Experience with Workplace Service Delivery or enterprise workplace-service workflows

Familiarity with ServiceNow Automated Test Framework

Familiarity with ServiceNow integrations, IntegrationHub, REST APIs, identity management, or enterprise data integrations

Experience working with large global or multinational organizations

ITIL 4 certification or equivalent practical experience

ServiceNow CSA certification

ServiceNow CIS certification

ServiceNow certification

Employee Center experience

Employee Center Pro experience

Enterprise employee-service experience

Employee Center discovery

Readiness assessments

Persona analysis

Content planning

Information architecture

Implementation requirements

Service Portal migration

Workplace Service Delivery

Workplace-service workflows

ServiceNow Automated Test Framework

ServiceNow integrations

IntegrationHub

REST APIs

Identity management

Enterprise data integrations

Global enterprise experience

ITIL 4 certification

ITIL practical experience

Benefits

Medical coverage and Health Savings Account (HSA) through Anthem

Dental/Vision/Various Ancillary coverages through Unum

401(k) retirement savings plan

Company-paid Employee Assistance Program (EAP)

Discount programs through ADP WorkforceNow

Company

Enterprise IT consulting, staffing, and managed services

Long Beach, California, USA

https://www.stand8.io/

Founded in 2009

201-500 employees

Qualifications

4+ years of experience working with ServiceNow and enterprise IT service management platforms

3+ years of business systems analysis in an enterprise software environment

Hands-on experience supporting greenfield (net-new) ServiceNow Service Portal and Service Catalog initiatives

Experience gathering requirements for catalog items, record producers, request forms, workflows, approvals, knowledge content, and portal user experiences

Experience writing epics, user stories, functional requirements, process flows, and measurable acceptance criteria

Experience creating wireframes, mockups, process diagrams, and functional design documentation

Strong understanding of ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, and Knowledge Management

Experience supporting ServiceNow platform configuration, enhancements, testing, releases, and production deployments

Experience onboarding new departments or business units into an existing enterprise ServiceNow environment

Experience developing test plans and executing functional, regression, system integration, and user acceptance testing

Ability to translate complex business requirements into practical, scalable ServiceNow solutions

Understanding of platform governance, configuration standards, and the importance of minimizing unnecessary customization

Strong facilitation, stakeholder-management, analytical, written communication, and documentation skills

Ability to work effectively with business leaders, product managers, developers, architects, testers, and external implementation partners

Ability to manage multiple workstreams, priorities, dependencies, and stakeholder groups within an Agile delivery environment

ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or related ServiceNow certification

Experience with ServiceNow Employee Center, Employee Center Pro, or similar enterprise employee-service experiences

Experience conducting Employee Center discovery, readiness assessments, persona analysis, content planning, information architecture, or implementation requirements

Experience transitioning users or services from a legacy Service Portal experience to Employee Center

Experience with Workplace Service Delivery or enterprise workplace-service workflows

Familiarity with ServiceNow Automated Test Framework

Familiarity with ServiceNow integrations, IntegrationHub, REST APIs, identity management, or enterprise data integrations

Experience working with large global or multinational organizations

ITIL 4 certification or equivalent practical experience

4+ years of experience working with ServiceNow and enterprise IT service management platforms.

3+ years of business systems analysis in an enterprise software environment.

Required skills

Represents the skills you have, click on the tags, ServiceNow, Service Portal, Service Catalog, IT Service Management (ITSM), ServiceNow Employee Center, ServiceNow Certified System Administrator (CSA), ServiceNow Automated Test Framework, IntegrationHub, REST APIs, Workplace Service Delivery, ITIL 4, Agile

Preferred skills

Familiarity with ServiceNow Automated Test Framework, ITIL 4 certification or equivalent practical experience

Experience

4+ years