EHR Applications Support Analyst

Sanford Health is a rural health system dedicated to transforming the healthcare experience and providing access to healthcare. The EHR Applications Support Analyst provides healthcare information system and application support, resolves incidents and service requests, and supports training and documentation. The role also researches workflow improvements, develops and maintains information technologies, and creates and analyzes reports.

Responsibilities

Performs routine healthcare information system and application support

Utilizes analytical skills and experiences to investigate or escalate support issues

Resolves incidents and services requests

Assists in the creation and maintenance of training documentation

Incorporates appropriate presentation techniques to support and/or lead training sessions

Researches, analyzes and makes recommendations for application workflow improvements

Creates and analyzes reports created using multiple reporting mechanisms

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs

Promotes and participates in a team approach

Works with other departments and outside vendors

Comfortable managing change with excellent problem solving skills

Time management and prioritization of tasks on a daily basis

Proficient verbal and written communication required

Positive attitude and excellent customer service skills are expected

Ability to communicate diplomatically across integrated teams

Good interpersonal skills

Proficiency with software such as word processing, spreadsheets, databases, and presentation software required

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred

When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful

When applicable, possess knowledge in state and federal laws, rules and regulations

Preferred

eClinical Works experience highly preferred

Comfortable managing change with excellent problem solving skills

Time management and prioritization of tasks on a daily basis

Positive attitude and excellent customer service skills are expected

Ability to communicate diplomatically across integrated teams

Good interpersonal skills

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred

When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful

When applicable, possess knowledge in state and federal laws, rules and regulations

Area of focus in Information Technology, Healthcare, Business, or related field preferred

One year of relevant experience in application support, hardware or interface preferred

One year of relevant experience in application support, hardware or interface preferred.

eClinicalWorks

Multimedia Tools

Training Documentation

Software Development

Web-Based Applications

ITIL

Federal Regulations

Healthcare

Application Support

Hardware Support

Interface Support

Change Management

Problem-Solving

Time Management

Task Prioritization

Positive Attitude

Customer Service

Diplomatic Communication

Interpersonal Skills

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

A 401(k) retirement plan

Work/life balance benefits

A generous time off package

Company

Integrated rural health system providing clinical care and health plans

Sioux Falls, South Dakota, USA

http://www.sanfordhealth.org/

Founded in 1894

10001+ employees

Qualifications

Proficient verbal and written communication required

Proficiency with software such as word processing, spreadsheets, databases, and presentation software required

Bachelor's Degree required

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing

EClinical Works experience highly preferred

Comfortable managing change with excellent problem solving skills

Time management and prioritization of tasks on a daily basis

Positive attitude and excellent customer service skills are expected

Ability to communicate diplomatically across integrated teams

Good interpersonal skills

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred

When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful

When applicable, possess knowledge in state and federal laws, rules and regulations

Area of focus in Information Technology, Healthcare, Business, or related field preferred

One year of relevant experience in application support, hardware or interface preferred

Required skills

Represents the skills you have, click on the tags, EClinicalWorks, Application Support, ITIL, Software Development, Web Applications

Preferred skills

eClinical Works experience highly preferred

Experience

1+ years