EHR Applications Analyst 3 - Behavioral Health

Beth Israel Lahey Health is a health care organization focused on caring for patients, colleagues, and communities. The EHR Applications Analyst 3 - Behavioral Health delivers support for EHR applications, including application analysis, configuration, testing, documentation, training, implementation, and ongoing troubleshooting. The role also mentors junior colleagues, coordinates projects, supports go-live activities, and maintains application certification.

Responsibilities

Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IS

Defines, documents, builds, and maintains Electronic Health Record (EHR) application content

Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner

Validates the content of functional specification created by Analysts I or II and provides feedback as necessary

Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements

Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing

Facilitates functional and integrated testing as requested

Creates and provides documentation as required to the testing and training team

Documents and reports system issues through an internal chain of command; communicates with vendor where appropriate; works closely with product support to close/resolve open support cases

Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential

Provides end-user support during implementation; able to serve as an application expert to assist in application roll-out

Addresses post-go-live issues and requests and prioritizes own work assignments and those of the more junior colleagues based on project plan requirements

Participates in on-call coverage as assigned

Communicates effectively; including communication around the progress of building tasks in adherence to prescribed project milestone dates. Proactively manages barriers to completing work requirements

Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project

Participates in workflow design and understands system impact on end users

Prepares demo materials for workflow discussions or new system functionality

Able to concisely demonstrate system functionality to end users with or without the assistance of other team members

Stays current with new application functionality and enhancements

Provides on-call/after-hours support

Achieves and maintains application certification in accordance with departmental and organizational standards

Preferred

Bachelor's degree preferred

EHR (Electronic Health Record) Certification preferred

Bachelor's degree

EHR certification

Company

Integrated health care system providing patient care, research, education

Cambridge, Massachusetts, USA

https://www.bilh.org/

Founded in 2019

10001+ employees

Qualifications

Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area

Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues

Ability to set goals and determine how to accomplish defined results with some guidelines. The Manager/Director provides broad guidance and overall direction

Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers

Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers

Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations

Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments

Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner

High School diploma or GED required

Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications

Experience working in a clinical setting

Experience working with clinical information systems or system implementation teams for complex projects and/or application development

Experience in full implementation software development cycle

Experience managing small projects with defined duration and scope

Ability to multi-task- Self-starter and motivator

Excellent problem-solving and written and oral communication skills

Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic

Willingness to address issues and take ownership, knowing when and how to escalate issues. Ability to understand and document business processes

Creative approach to process redesign

Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint

Knowledge of HL7 coding standards

Knowledge of process redesign

Bachelor's degree preferred

EHR (Electronic Health Record) Certification preferred

Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.

Required skills

Electronic Health Record (EHR) Systems, Clinical Information Systems, EHR Implementation, Software Development Lifecycle, HL7 Coding Standards, Business Process Documentation, Process Redesign, Microsoft Excel, Microsoft PowerPoint, EHR Certification

Preferred skills

Bachelor's degree preferred, EHR (Electronic Health Record) Certification preferred, Glassdoor, 3.5, Cambridge, Massachusetts, USA, https://www.bilh.org, H1B Sponsorship, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, 80, Represents job field similar to this job, Engineering and Development, Management and Executive, Trends of Total Sponsorships, *2026, (2), 2024, 2022, (1), Late Stage, Leadership Team, Avery Palardy, Executive Director, Climate & Sustainability, Robert Fields, EVP, Chief Clinical Officer, Recent News, Boston Globe, 2026-10-09, Seattle TechFlash, 2026-10-08

Experience

2+ years