Customer Success Manager

Cyabra helps global enterprises and governments restore trust and authenticity by analyzing manipulated content, coordinated behaviors, and inauthentic actors online. The Customer Success Manager will manage and grow a portfolio of strategic clients, helping them derive actionable insights and maximize the value of Cyabra’s platform. The role includes onboarding, data analysis, relationship management, customer retention, expansion, and cross-functional collaboration.

Responsibilities

• Own and grow a portfolio of strategic clients with leading brands, PR & Marketing agencies, talent agencies, banks & financial institutions and NGOs
• Lead onboarding and training sessions, ensuring clients quickly realize value from the platform
• Analyze and interpret data to surface actionable insights and deliver measurable impact on brand reputation, campaign performance, and audience engagement
• Build trusted relationships with senior stakeholders through regular business reviews, strategic planning sessions, and thought partnership
• Drive adoption and engagement by proactively identifying opportunities and creative solutions for client challenges
• Mediate and resolve customer issues with a structured, solution-focused approach
• Collaborate with Sales, Product, and Marketing teams to ensure client feedback translates into product improvements
• Create scalable resources, playbooks, and processes to elevate the customer journey
• Own commercial outcomes across the customer lifecycle, with primary responsibility for renewals /retention, and upsell/expansion opportunities (main KPIs)

Company

• Narrative intelligence platform for online trust and authenticity
• New York, New York, USA
• https://cyabra.com/
• Founded in 2018
• 51-200 employees

Qualifications

• 3+ years in Customer Success or related roles at a SaaS company
• Proven experience working with brands, marketing teams, and/or PR agencies
• Strong analytical skills with the ability to interpret and present data in a compelling, business-oriented way
• Excellent interpersonal & communication skills (consultative, empathetic)
• Independent, resourceful, and proactive with a solution-solving mindset
• Comfortable with CRMs (HubSpot), Excel/Google Sheets, and presentation tools
• Based in New York with willingness to travel, meet clients in person, and attend industry events
• Strong ownership mentality, with the drive to scale impact & grow with the company
• mandator 3 days in the office in NYC
• Narrative intelligence platform for online trust and authenticity.
• New York, New York, USA
• https://cyabra.com/
• H1B Sponsorship
• Data Powered by
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Sales
• Management and Executive
• Trends of Total Sponsorships
• *2026
• (1)
• 2024
• Public Company
• Total Funding
• $18.31M
• Key Investors
• OurCrowd
• TAU Ventures
• 2026-07-09
• Post Ipo Equity· $6.01M
• 2026-03-27
• IPO
• 2024-01-11
• Series A· $5.7M
• Leadership Team
• Dan Brahmy
• Co-Founder and CEO
• Ido Shraga
• Co-Founder and CTO

Required skills

• Customer Success Management, SaaS, Brand, Marketing, and PR Client Management, HubSpot, Excel, Google Sheets, Consultative Communication

Experience

• 3+ years