Field Support Engineer II

ZEISS Group is a global technology company serving industrial, medical, consumer, and semiconductor markets. Carl Zeiss Meditec is seeking a Field Support Engineer II to install, repair, upgrade, and maintain medical instrumentation across a designated Southeast field service territory while supporting customer satisfaction and service revenue.

Responsibilities

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines

Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being

Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database

Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures

Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy

Support revenue growth through the promotion and retention of service agreements

Interface with customers in a professional, pleasant and calm demeanor

Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment

Preferred

BS in Electronics, Engineering, or Computer Technology and related fields preferred

A+ and Net+ certification preferred

Electronics

CompTIA A+

CompTIA Network+

Benefits

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Company

Optics and optoelectronics solutions for industry, science, and medicine

Oberkochen, Baden-Wurttemberg, DEU

http://www.zeiss.com/

Founded in 1846

10001+ employees

Qualifications

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service

Ability to think through difficult customer issues and generate satisfactory customer satisfaction results

Must be self-directed, able to work independently with limited management oversight

Must have good verbal and written communication skills

Must have strong computer skills

Must be able to pass required training to service fine mechanics and optics

Ability to effectively service the equipment on which training is completed

Multiple project and time management skills are required

BS in Electronics, Engineering, or Computer Technology and related fields preferred

A+ and Net+ certification preferred

Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.

Required skills

Represents the skills you have, click on the tags, Electronics, Fine Mechanics, Optics, Medical Field Service, A+ Certification, Network+ Certification

Preferred skills

A+ and Net+ certification preferred

Experience

3+ years