Clinical Applications Analyst - EpicCare Ambulatory (Level II OR Senior)

St. Jude Children's Research Hospital is seeking a Clinical Applications Analyst to join its Clinical Applications EpicCare Ambulatory Team. The role supports ambulatory clinical workflows by optimizing Epic functionality, partnering with clinical and operational stakeholders, maintaining applications, resolving issues, supporting testing and upgrades, and contributing to projects. Depending on level, the analyst will also lead requirements gathering, stakeholder education, change management, and solution delivery activities.

Responsibilities

Proactively engage with stakeholders & vendors to support delivery of solutions in line with business plans

Apprise on development and vision of strategies for in partnership with business stakeholders and IT peers

Oversee all requirements including new demands as well as escalations for operational requests with assigned departments

Lead activities related to education of business teams around strategy, services, and capabilities, as well as IT change management & communication

Inform and implement IT change and communication management plans across assigned departments

Develop business cases/proposals for programs and projects based on understanding of departmental roadmap

Develop presentation materials, documents, etc. for programs/projects and present materials to stakeholders

Assist with project management responsibilities

Guide and direct team members around processes/systems/issues related to business aspects as well as services and process capabilities

Perform other duties as assigned to meet the goals and objectives of the department and institution

Maintains regular and predictable attendance

Actively participate and lead in meetings with business teams to elicit and understand business requirements

Conduct analyses to report emerging business/system/process needs; escalate complex problems when required

Track and drive resolution of needs and requests of business teams within area, in coordination with other IT teams

Lead activities related to education of business teams around strategy, services, and capabilities, as well as change management, project management, and communication

Support development of presentation materials, documents, etc. for departmental stakeholders

Provide inputs for optimization of standardized/pre-described business requirement gathering in assigned area

Maintain relationships with key stakeholders and vendors, serving as the frontline point of contact for customers

Act as a mentor to others within team regarding own process; and train others in correct execution of the process

Perform other duties as assigned to meet the goals and objectives of the department and institution

Maintains regular and predictable attendance

Preferred

Master's degree preferred

Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred

EpicCare Ambulatory

Epic MyChart

Epic Healthy Planet

Master's Degree

Pharma Industry Experience

Healthcare Industry Experience

Biotech Industry Experience

Research Organization Experience

Benefits

This position may be eligible for remote work. However, St. Jude requires all remote employees to travel to our Memphis campus for the interview process and/or orientation, if selected, and travel to Memphis to work on-site for one week per quarter, or as requested based on business needs, if hired.

Company

Pediatric cancer and childhood disease research and treatment hospital

Memphis, Tennessee, USA

http://stjude.org/

Founded in 1962

5001-10000 employees

Qualifications

Bachelor's degree in computer science, engineering, business or related field required

Minimum requirement: 4+ years of experience in a comparable client-facing IT role

Experience working with structured Software Development Lifecycle (SDLC) methodologies

Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories and process flows

Experience translating business requirements to technical/system requirements

Demonstrated ability to work with mid to senior-level business leaders

Minimum requirement: Two (2) years of experience in a client-facing IT role

Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements

Master's degree preferred

Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred

EpicCare Ambulatory

Epic MyChart

Epic Healthy Planet

Minimum requirement: 4+ years of experience in a comparable client-facing IT role.

Minimum requirement: Two (2) years of experience in a client-facing IT role.

Required skills

Represents the skills you have, click on the tags, EpicCare Ambulatory, Epic MyChart, Epic Healthy Planet, Software Development Lifecycle (SDLC), Business Requirements Analysis, Technical Requirements Translation, Business Process Design, User Stories, Process Flows, Report Requirements, Healthcare IT

Preferred skills

Master's degree preferred

Experience

2+ years