Solutions Consultant, Workforce & HR

Shiftlab is hiring a Solutions Consultant to support enterprise sales and client relationships for its AI-driven workforce management platform. The role leads prospect demos, develops go-to-market strategies, shares HR and workforce expertise, and translates customer and market insights into product opportunities.

Professional Services

• Information Technology
• Software
• Business Development
• Insider Connection @iQmetrix
• 2 email credits available today
• Beyond your network
• Romina Rinaldi
• People & Culture Coordinator
• From your previous company
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• from your School

Responsibilities

• Sit directly with sales as a credible expert voice in the room — this is a lead role in prospect and client conversations, not a back-seat supporting one
• Lead product demos for enterprise prospects, tailoring each pitch to that vertical's specific
• Help build and run a go-to-market strategy for specialty retail
• Partner with marketing on positioning, messaging, and collateral for new target verticals
• Bring the human side of the conversation — speak credibly to the real operational and people impact HR/workforce systems have on both the business and its frontline staff
• Speak knowledgeably to the compliance complexity around hourly workforce management — labor law, scheduling regulations, wage/hour rules — as it comes up in prospect conversations
• Translate the nuance of third-party integrations — payroll systems, internal operating systems, POS systems — well enough to speak credibly to a prospect's requirements and connect the dots for our internal teams
• Act as our in-house expert on HR and hourly-workforce issues in retail — bring that lens into prospect and customer conversations
• Gather and synthesize feedback from prospects, customers, and industry contacts to spot unmet needs before they show up in a support ticket
• Hold a seat at the table on product roadmap decisions
• Help ensure the product both innovates and checks the compliance/operational boxes enterprise HR buyers require
• Work with Product to turn market and customer signals into concrete opportunity briefs — not just “customers want X,” but why, and what it's worth
• Identify HR and workforce management pain points specific to hourly, multi-location workforces and help Product prioritize what we build next

Preferred

• Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail
• Background with HRIS, payroll, or workforce management software
• Prior experience at an early-stage SaaS company
• Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for

Benefits

• Variable compensation
• A comprehensive benefits package for you and your entire family
• A flexible remote working environment
• Generous vacation and trusted sick leave program
• RRSP/401K/PF and Share Ownership plans, with a match program
• Maternity, adoption, and paternity leave salary top ups
• Ten “New Baby Days” for all parents welcoming a new child into their life
• An annual “Cultural Day” off to celebrate a day of religious or cultural significance
• Up to 6 days of paid time off annually for volunteering or personal learning
• A seven-week sabbatical after every seven years of employment
• Glassdoor
• 3.2
• SaaS retail management, omnichannel, and POS software for telecom retailers.
• Vancouver, British Columbia, CAN
• https://www.iqmetrix.com/
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Management and Executive
• Engineering and Development
• Product Management
• Trends of Total Sponsorships
• *2024
• (1)
• 2022
• (2)
• Growth Stage
• Leadership Team
• Greg Krywulak
• Co-Founder

Qualifications

• A closer, first — proven ability to hold your own in a boardroom with a prospect and help win the deal; this is the top filter for this role, ahead of raw domain tenure
• 10+ years in HR, retail operations, or workforce management — ideally some combination of the three
• Direct experience with hourly, frontline workforce environments at scale (retail, restaurant, or similar multi-location operations)
• Enterprise experience — you've operated inside, or served, large and complex organizations
• Working knowledge of the compliance landscape around hourly workforce management (labor law, scheduling regulations, wage/hour rules)
• Comfortable leading client-facing conversations in a consultative, expert capacity
• Conceptual (not necessarily technical) fluency with third-party integrations — payroll, POS, and internal operating systems — enough to speak credibly to a prospect's requirements and translate for internal teams
• Comfort operating across sales, customer-facing, and product work — this isn't a role for someone who wants a single lane
• Experience giving product demos or leading prospect-facing conversations
• A track record of turning an operational or HR pain point into a clear business case or product requirement
• Strong written and verbal communication — you'll be translating between sales, CS, and product regularly
• Self-starter who's comfortable building a go-to-market motion in a new vertical largely from scratch
• Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail
• Background with HRIS, payroll, or workforce management software
• Prior experience at an early-stage SaaS company
• Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for

Required skills

• Human Resources (HR), Retail Operations, Workforce Management, Hourly Workforce Compliance, Enterprise Sales, Enterprise Client Engagement, Product Demonstrations, Third-Party Integrations, Payroll Systems, Point-of-Sale (POS) Systems, HRIS, Go-to-Market Strategy

Preferred skills

• Prior experience at an early-stage SaaS company

Experience

• 10+ years