Clinical Trials Project Manager

ACM Medical Labs, Inc. is hiring a Clinical Trials Project Manager to represent the laboratory in client-facing clinical trial work and coordinate internal teams. The role oversees assigned trials from setup through closeout, ensuring study requirements, timelines, documentation, and client goals are met.

Responsibilities

• Represents ACM as the client's primary point of contact, at all times maintaining a high level of customer service and satisfaction, displaying precision in delivery and flexibility in approach
• After training period is complete, manage from 10 to 25 protocols, depending on scope and complexity (managing above $3,000,000 in contract value and maintaining more than 120 PM billable hours per month)
• Review clinical protocols and assist with protocol set-up functions as required
• Develops the Global Laboratory Specification Document, Investigator Manual, and protocol specific Global Work Practice Instructions
• Participates and documents Quality Audits and inspections of Clinical Trials as prescribed by departmental policies and regulatory agencies
• Evaluates and communicates monthly project metrics and analyses all activity related to the trial, including monthly budget review
• Conducts investigator training sessions by telephone or at investigator meetings, which involves overnight travel, frequently on weekend days
• Is able to travel to client events (training, bid defenses, Investigator Meetings) and ACM international locations, requiring overnight travel, as well as passport qualifications
• Assumes full responsibility for study conduct on behalf of ACM, ensuring client’s goals and timelines are met and performs troubleshooting and problem solving functions as the need arises
• Responsible to take On-Call coverage duties as assigned
• Assumes responsibility for regulatory required study documentation and complies with standard procedures for collecting, maintaining and then archiving the materials in accordance with regulations, ACM policies and client contractual clauses
• Develops protocol specific procedures as needed
• Performs duties with a general working knowledge of FDA, NYSDOH, GCP, ICH and other pertinent regulations, as pertains to central laboratory functions
• Understands and follows company policies and procedures while always maintaining patient and client confidentiality, both inside and outside of the workplace

Preferred

• Bachelor's Degree
• Experience working in a clinical trial, laboratory or healthcare setting
• Excellent problem solving and communication skills
• Bachelor’s Degree
• Clinical Trial Experience
• Laboratory Experience
• Healthcare Experience
• Problem-Solving
• Communication

Company

• Integrated health services organization serving Western New York
• Rochester, New York, USA
• https://www.rochesterregional.org/
• Founded in 1847
• 10001+ employees

Qualifications

• 1+ years project management experience
• Bachelor's Degree
• Experience working in a clinical trial, laboratory or healthcare setting
• Excellent problem solving and communication skills

Required skills

• , Healthcare Experience

Preferred skills

• Bachelor's Degree, Excellent problem solving and communication skills, Glassdoor, 3.2, Rochester, New York, USA, https://www.rochesterregional.org, Late Stage, Total Funding, $15.6M, Key Investors, Excellus BlueCross BlueShield, New York State Department of Health, Mother Cabrini, 2026-04-20, Grant, 2025-12-12, Grant· $15M, 2024-02-27, Grant· $0.6M, Leadership Team, Richard Davis, CEO Rochester Regional Health, Melissa Gardner, Recent News, Rochester Business Journal, 2026-09-09, 2026-09-03, RRH invests $2M to boost specialized cardiac care, 2026-08-23, Company data provided by

Experience

• 1+ years