IT Systems Specialist

Intent Clinical provides behavioral health care navigation and recovery planning services. The IT Systems Specialist supports the company’s remote workforce and administers the systems, CRM, and EMR used for business operations and care delivery, while building workflows and maintaining IT and compliance processes.

Responsibilities

• Partnering with the Operations team to build and manage Intent Clinical's technology infrastructure, IT Helpdesk, and protocols that power a growing nationally distributed, remote-first team
• Provide product management capabilities for the technology roadmap through establishing and monitoring platforms, systems and tools that support business operations and care delivery and resolving issues that arise
• Identify recurring issues and proactively implement fixes, automation, or self-service tools to reduce overall support burden
• Supporting CRM (Salesforce) operations and other record systems through dashboards, workflows, and problem solving
• Evaluating, piloting, and advising on emerging technologies including AI; building best practices as adoption scales
• Support company adoption of the SOC 2, HITRUST and HIPAA framework across all systems, devices, and platforms through data protection policies, access controls, encryption standards, risk analysis and audit trails
• Conduct regular staff training to maintain a culture of compliance
• Enhance helpdesk processes and serve as the organization's IT Helpdesk, triaging, troubleshooting, and resolving tickets for a remote team across multiple time zones
• Support the organization's Microsoft 365 environment, including Azure AD/Entra ID, Exchange Online, SharePoint, productivity applications, and Teams
• Maintain and enhance existing IT onboarding/offboarding protocols and device management standards
• Research and act as point of contact for external vendors or contractors for specialized technology support or security issues
• Partner with finance on the IT budget with a growth-stage mindset
• Other duties as assigned

Preferred

• Salesforce preferred
• Experience supporting clinical or care delivery operations
• Experience with Salesforce
• Relevant certifications (e.g., CompTIA Security+, Microsoft 365 Certified, ITIL Foundation)
• Experience collaborating with outsourced IT/MSP relationships to supplement internal capacity
• Familiarity with AI governance or AIOps/MLOps concepts as they relate to IT operations
• Salesforce
• Clinical Operations Support
• Care Delivery Operations
• CompTIA Security+
• Microsoft 365 Certification
• ITIL Foundation
• Outsourced IT Collaboration
• Managed Service Provider Collaboration
• AI Governance
• AIOps
• MLOps
• IT Operations

Benefits

• Flexible work environment, with primarily remote work.
• Collaborative and supportive culture focused on your personal and professional growth.
• Health, dental, FSA plan, and matching 401K plan.
• Wellness incentives of up to $500 annually.
• Monthly phone stipend.
• This position is eligible for a year-end performance bonus.

Company

• Behavioral health treatment and support services
• Boston, Massachusetts, USA
• https://intentclinical.com/
• Founded in 2011
• 51-200 employees

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience
• Minimum of 3 years of IT experience, with responsibility for support, infrastructure, security, and compliance
• 2+ years of experience with a CRM
• Experience implementing and maintaining compliant systems (such as SOC 2, HITRUST, and HIPAA) in a healthcare or behavioral health environment
• Demonstrated interest and experience with AI tools in a professional setting, with the judgment to know when to trust, verify, or build review steps around their output
• Strong experience with cloud-based systems, endpoint management, and SaaS platform administration
• Exceptional judgment around data privacy, security protocols, and the handling of sensitive client information
• A proactive, solutions-oriented mindset
• Strong communication skills with the ability to translate technical concepts clearly for non-technical staff while remaining professional
• Highly self-directed; comfortable working with other non-technical departments or vendors for technology needs
• Salesforce preferred
• Experience supporting clinical or care delivery operations
• Experience with Salesforce
• Relevant certifications (e.g., CompTIA Security+, Microsoft 365 Certified, ITIL Foundation)
• Experience collaborating with outsourced IT/MSP relationships to supplement internal capacity
• Familiarity with AI governance or AIOps/MLOps concepts as they relate to IT operations
• Minimum of 3 years of IT experience, with responsibility for support, infrastructure, security, and compliance.
• 2+ years of experience with a CRM,

Required skills

• , Salesforce, SOC 2, HITRUST, Endpoint management, SaaS administration, Data privacy, Security protocols, Microsoft 365, Azure AD/Entra ID, Exchange Online

Preferred skills

• Salesforce preferred, Experience supporting clinical or care delivery operations, Experience with Salesforce

Experience

• 3+ years