Product Manager

Assembled helps companies scale great customer support with AI agents and workforce management software for forecasting, scheduling, and operational adjustments. The Product Manager will own scheduling and forecasting for Assembled’s workforce management product, working with customers and prospects to define the vision, drive the roadmap, apply AI, and build solutions for complex enterprise operations.

Responsibilities

• Working directly with prospects and customers. You'll be in the room (and on the call) with support ops leaders at the world's best brands — doing discovery, co-building, and representing Assembled at the highest level. Strong GTM partnership with sales and CS is core to how this team works
• Owning scheduling and forecasting end-to-end. From how planners build and edit schedules to how forecasts are generated, reviewed, and acted on — you'll set the vision, drive the roadmap, and ship work that makes a measurable difference in how our customers run their operations
• Applying AI where it can genuinely change how work gets done. WFM is full of high-stakes, high-repetition decisions that have historically required deep expertise and manual effort. You'll define how AI makes those decisions faster, smarter, and more automated — turning reactive planning into something that anticipates problems before they happen
• Building for enterprise complexity. Your customers run 24/7 multi-channel, multi-site operations. You'll develop deep intuition for their constraints — SLAs, shrinkage, channel mix, BPO relationships — and make sure the product handles that complexity without adding friction

Preferred

• Experience building AI-powered product features in a practical, customer-value-driven way
• Experience working closely with data science or ML teams to ship predictive optimization features
• AI product development
• Predictive optimization
• Machine learning collaboration
• Data science collaboration
• Feature delivery
• Customer-focused
• Cross-functional collaboration
• Practical problem-solving

Benefits

• Offers equity in the form of stock options on top of the base salary
• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits for professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Onsite work model with catered lunches every day (M–F), snacks, and beverages in the San Francisco and New York offices
• 401(k) plan enrollment

Company

• AI customer support agents and workforce management platform
• San Francisco, California, USA
• https://www.assembled.com/
• Founded in 2018
• 51-200 employees

Qualifications

• This is an onsite role based out of either our San Francisco or New York City office, with an in-office requirement of 5 days, Monday - Friday
• 4+ years of product management experience in enterprise B2B SaaS
• Strong analytical and technical product skills: you love getting deep in the data and technical details, and you can quickly form and pressure-test perspectives on product tradeoffs
• Experience at a growing, venture-backed startup where business needs and teams evolve quickly
• Strong written and verbal communication skills
• Customer-first mindset with strong discovery and communication skills to work directly with senior stakeholders as a representative of the company
• Bias to action and an innate sense of urgency
• Experience building AI-powered product features in a practical, customer-value-driven way
• Experience working closely with data science or ML teams to ship predictive optimization features

Required skills

• Product Management, Enterprise B2B SaaS, Technical Product Management, AI-Powered Product Development, Machine Learning, Predictive Optimization, Customer Discovery

Preferred skills

• Written and Verbal Communication

Experience

• 4+ years