Content Designer

MNTN provides advertising software for brands, including Connected TV advertising. The Content Designer owns content across product portfolios and supports launches, in-product guidance, content coverage, and performance improvements to help customers and support teams find accurate, actionable information.

Responsibilities

Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance, including articles, videos, technical documentation, and troubleshooting content built for real customer problems

Lead content readiness for product launches, partnering with Technical Program Managers to turn product and engineering documentation into accurate, AI-ready customer content alongside development. Content coverage is a launch requirement, held to the same standard as code and QA

Create the plain-language story behind every product change, what changed, why it matters, and what customers should do next, giving Product Marketing, Digital Strategy, and Revenue Enablement a consistent starting point

Partner with the Digital Strategy Manager to create and maintain clear, timely in-app guidance that helps customers take the right action in the moment

Own the content coverage and gap-closure roadmap for your product line, prioritizing the issues with the greatest impact on self-service resolution and AI deflection

Turn complex product information into clear, decision-ready guidance, from quick how-tos to strategic resources, using established taxonomy, quality, and AI-retrieval standards

Build the language foundation for a consistent customer experience, including terminology, tone, and voice standards across every surface

Track content performance across self-service resolution, AI retrieval, and accuracy, then use those insights to rebuild, restructure, or retire content

Preferred

Comfortable extending into interface craft (microcopy, in-product UI text) when a surface calls for it, even though it's not the daily center of gravity of this role

Microcopy

In-product UI writing

Adaptability

Company

Connected TV advertising platform for performance marketing

Austin, Texas, USA

https://mountain.com/

Founded in 2009

201-500 employees

Qualifications

4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio, not just executing requests

A sharp writing and editing bar, developed enough to turn dense or ambiguous product information into guidance a customer can act on with confidence

Deep technical acumen, comfortable pressure-testing engineering documentation and troubleshooting flows well enough to catch what's missing, not just translate what's given

A track record of partnering directly with Product leaders and engineers as a peer during the release process, pulling from documentation, asking sharp follow-up questions, and closing gaps through direct product access

Working knowledge of writing content for AI retrieval and conversational support tools, you understand that structure and clarity determine whether a model gets the answer right

You deeply understand how content drives comprehension, engagement, adoption, and trust

You range across formats, equally fluent in a troubleshooting article, a release note, in-app UX copy, or a short how-to script, and you have the judgment to know which one a topic actually needs

A self-directed operator who takes a prioritized roadmap and a quality bar and runs, without needing every piece of work defined

Comfortable extending into interface craft (microcopy, in-product UI text) when a surface calls for it, even though it's not the daily center of gravity of this role

4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio, not just executing requests.

Required skills

Represents the skills you have, click on the tags, Content Design, Troubleshooting Content, AI Retrieval Content, Conversational Support Content, UX Writing, Microcopy

Preferred skills

Connected TV advertising platform for performance marketing., Austin, Texas, USA, https://mountain.com, H1B Sponsorship, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Represents job field similar to this job, Engineering and Development, Trends of Total Sponsorships, *2026, (5), 2025, (4), 2024, (10), 2023, Public Company, Total Funding, $187.05M, Key Investors, BlackRock,Fidelity, Mercato Partners, Qualcomm Ventures, 2025-05-22, IPO, 2023-02-01, Secondary Market, 2023-01-27, Convertible Note, Leadership Team

Experience

4+ years