Product Manager (Records Management Systems) - Remote

CentralSquare Technologies builds mission-critical technology for public safety organizations and the communities they serve. The Product Manager will own the Records Management Software product strategy and lifecycle, guiding roadmap development, customer research, AI-informed prioritization, delivery, go-to-market activities, and cross-functional collaboration.

Responsibilities

Define and own the RMS product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs

Independently manage the full RMS product lifecycle, from concept and business case through launch and ongoing optimization

Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy

Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap

Establish success metrics and KPIs to measure RMS's performance, adoption, and business impact

Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders

Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria

Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements

Evaluate and champion opportunities to embed AI and automation into RMS to improve dispatcher efficiency and outcomes

Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments

Lead sprint planning, backlog grooming, and release planning activities with development teams

Coordinate the marketing of RMS with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy

Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases

Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences

Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally

Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics

Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities

Provide product training and enablement to internal teams and customers

Participate in RFP responses and strategic customer engagements

Perform all other duties as assigned

Preferred

Experience with public safety, emergency services, or government technology solutions

Technical background or ability to understand complex system architectures and APIs

Familiarity with RMS (Records Management Systems)

Experience managing products in highly regulated or compliance-driven industries

Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

Public Safety Technology

Emergency Services Technology

Government Technology

Technical Background

System Architecture

API Familiarity

Records Management Systems (RMS)

Regulated Industry Experience

Compliance-Driven Industry Experience

AI Feature Development

AI Feature Launch

Predictive Dispatch

Natural Language Processing

Automated Recommendations

Benefits

Mentorship

Learning programs

Clear paths for advancement

Tuition reimbursement

Parental leave

Paid volunteer hours

Unlimited PTO

Flexible work environment, whether you’re in the office or remote

Company

Cloud-based public sector safety and administration software

Lake Mary, Florida, USA

https://www.centralsquare.com/

Founded in 2018

1001-5000 employees

Qualifications

3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology

Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience

Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role

Demonstrated success owning and delivering products from concept through launch

Strong understanding of Agile/Scrum methodologies and experience working with engineering teams

Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels

Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions

Ability to travel for customer visits, conferences, and team meetings

Experience with public safety, emergency services, or government technology solutions

Technical background or ability to understand complex system architectures and APIs

Familiarity with RMS (Records Management Systems)

Experience managing products in highly regulated or compliance-driven industries

Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product

Required skills

Product Management, Artificial Intelligence and Machine Learning, Agile/Scrum, Product Lifecycle Management, Data Analysis, Public Safety Technology, Records Management Systems, System Architecture and APIs, CJIS Clearance, Stakeholder Management

Preferred skills

Familiarity with RMS (Records Management Systems)

Experience

3-5 years