Project Manager - Quality Improvement & Patient Advocacy

Methodist Le Bonheur Healthcare is hiring a Project Manager to support accreditation readiness, quality improvement, and operational initiatives. The role also manages patient advocacy processes and works with leadership and hospital staff to improve patient care and service.

Responsibilities

Operations - Manages, coordinates, prepares and helps implement project plans to support strategic operational initiatives. Manages defined projects or phase(s) of projects to identify, recommend, and implement changes to increase efficiency

Quality Improvement - Leads and designs processes related to accreditation and ISO: 9001 compliance, including the Quality Management System and Internal Audit. Serves as the subject matter expert in CMS Conditions of Participation, ISO: 9001, NIAHO, State agency, Internal Audits and other accreditation and certification requirements

Patient Advocate/Administrative Duties - Patient Advocate serves as a liaison, problem solver, negotiator, mediator, and trainer, on behalf of patients/significant others, working with administration, physicians, and all organizational staff in order to improve or maintain relationships and environments that are conducive to quality patient care. The advocate works to prevent problems from occurring, supports the patient's/significant other's role in care, and ensures focus on customer service, patient's rights and ethical issues. Models appropriate behavior as exemplified in MLH. Assist Senior leaders with administrative functions

Company

Hospital network providing healthcare services in Memphis and Mid-South

Memphis, Tennessee, USA

https://www.methodisthealth.org/

Founded in 1918

10001+ employees

Qualifications

Ability to use problem solving skills in clinical and non clinical areas

Demonstrates proficiency in the Microsoft Office program (Word, Excel, PowerPoint, and Outlook) or programs as indicated in the specific function within the department

Demonstrates the ability to take initiative and independently manage a variety of tasks across the hospital with skill and judgment

Demonstrates exceptional verbal, written, and interpersonal skills; adept at presenting and communicating business information to key stakeholders

This role requires strong communication and interpersonal skills to serve as an effective liaison between patients, families, and hospital staff

It demands the ability to mediate conflicts, negotiate solutions, and resolve concerns with professionalism and empathy

Success also relies on sound problem‑solving, emotional intelligence, and a commitment to patient rights, customer service, and ethical care

Bachelor's Degree Business Administration

Bachelor's Degree Healthcare Administration

Bachelor's Degree Nursing

Bachelor's Degree Allied Health

0-1 years

Glassdoor

3.8

Methodist Le Bonheur Healthcare is a comprehensive network dedicated to enhancing the health and outcomes of patients.

Memphis, Tennessee, USA

https://www.methodisthealth.org/

H1B Sponsorship

Data Powered by

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Management and Executive

Engineering and Development

Customer Service and Support

Education and Training

Trends of Total Sponsorships

*2026

(19)

2025

(17)

2024

(2)

2023

(9)

2022

(15)

2021

2020

(4)

Late Stage

Required skills

Represents the skills you have, click on the tags, Patient Advocacy

Preferred skills

Conflict Mediation

Experience

Entry level