Mid-Level Network Engineer

Halvik is hiring a Mid-Level Network Engineer to support the United States Patent and Trademark Office’s Enterprise Management System. The role maintains network monitoring infrastructure, detects and resolves network and service issues, and supports monitoring tools, dashboards, reporting, and collaboration across USPTO teams.

Responsibilities

Work in the capacity of a mid-level Network Engineer, taking directions from senior engineers and Subject Matter Experts, assisting them to perform daily network monitoring and management activities

Follow USPTO configuration management process and Standard Operating Procedures in maintaining and implementing configuration changes of network infrastructure equipment and devices

Install, configure, and maintain COTS packages designed to monitor the USPTO network, to include, Riverbed NetIM, OpenText OBM, Netdata, Grafana, and Prometheus

Install new hardware platforms for Microsoft Windows and UNIX Operating Systems

Provide on-call 2nd-tier software support for the EMS

Utilize EMS tools to monitor the network infrastructure remotely to detect conditions which impact network connectivity to proactively detect deviations from normal operating levels

Detect both hard failure conditions and proactively detect degraded response times to applications and services

Respond to and resolve USPTO's critical problems related to local and remote network connectivity incidents for all USPTO domestic sites

Review system messages/logs daily to identify and correct potential problems before they impact the customer base

Provide on-site enterprise network monitoring, analysis and reporting

Work with Network Operations and EOCC support groups to implement and maintain network and application monitoring software

Collaborate with other teams to troubleshoot USPTO critical problems, e.g., application slowness, to isolate the causes and determine whether it is network or non-network related

Participate in USPTO product teams, capturing and working down backlog items and user stories, as specified by USPTO policies and Agile practices, and the Product Owner

Coordinate with other USPTO offices to identify events that should be monitored and modify EMS maps as necessary to monitor events on the USPTO applications

Provide technical assistance and coordination actions in enterprise management of the USPTO Product Master List

Tune Network Services Branch (NSB) equipment to meet USPTO EMS monitoring requirement

Develop ad-hoc scripts for system maintenance and software integration using UNIX shell and Perl

Develop and provide intuitively actionable dashboards and views needed by various consumers and establish or deprecate data sources necessary to achieve defined outcomes as approved by the government

Deliver training classes and workshops in areas of computer and network systems

Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems technologies, architectures, and products

Preferred

Ability to communicate technical information to non-technical personnel

Knowledge of current technological developments/trends in area of expertise

Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies

Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software

Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

Computer/network systems planning skills

Knowledge of computer/network systems infrastructure requirements and standards

Knowledge of computer security systems, applications, procedures, and techniques

Ability to plan, develop, and coordinate multiple projects

Ability to develop and present educational programs and/or workshops

Technology Trend Awareness

Computer Hardware

Networking Hardware

Configure Systems

System Maintenance

Network Architecture Analysis

Cost-Effective Solution Design

Computer Systems Planning

Network Systems Planning

Infrastructure Requirements

Computer Security Systems

Security Applications

Project Planning

Educational Program Development

Workshop Presentation

Technical Communication

Interpersonal Skills

Communication Skills

Working With Diverse Groups

Benefits

Company-supported medical, dental, vision, life, STD, and LTD insurance

11 federal holidays and PTO

Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.

401(k) with company matching

Flexible Spending Accounts for commuter, medical, and dependent care expenses

Tuition Assistance

Charitable Contribution matching

Remote work

Company

IT consulting and technology solutions for mission-critical systems

Vienna, Virginia, USA

http://www.halvik.com/

Founded in 2007

501-1000 employees

Qualifications

Bachelor's Degree in Computer Science, Business, or related field

Minimum of 5 years of professional experience in IT network and system administration

Working knowledge of network and application monitoring tools

Public Trust security clearance

ITIL Foundation, AWS Cloud Practitioner

Ability to communicate technical information to non-technical personnel

Knowledge of current technological developments/trends in area of expertise

Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies

Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software

Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

Computer/network systems planning skills

Knowledge of computer/network systems infrastructure requirements and standards

Knowledge of computer security systems, applications, procedures, and techniques

Ability to plan, develop, and coordinate multiple projects

Ability to develop and present educational programs and/or workshops

Minimum of 5 years of professional experience in IT network and system administration.

Required skills

IT Network Administration, System Administration, ITIL Foundation, AWS Cloud Practitioner, Public Trust Clearance, Network Architecture

Preferred skills

Computer/network systems planning skills, Ability to plan, develop, and coordinate multiple projects

Experience

5+ years