Network Engineer

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that develops rigorous quality standards for medicines, dietary supplements, and food ingredients worldwide. The Network Engineer supports USP’s enterprise network infrastructure through routing and switching operations, troubleshooting, monitoring, patch management, documentation, and network availability activities, while assisting with wireless, load balancer, vendor coordination, and disaster recovery tasks.

Responsibilities

Assist in supporting network infrastructure, including basic break/fix tasks and routine installations

Troubleshoot and resolve entry-level network hardware and software issues under senior guidance

Monitor network activity to identify irregularities and escalating issues appropriately

Support network uptime and health monitoring to ensure availability of critical systems

Assist with IOS patch management tasks as directed

Help maintain network availability in alignment with Service Level Agreements

Participate in capacity and performance assessments to understand network growth needs

Provide input on network design improvements focused on routing and switching

Assist with coordination of vendors and service providers during project tasks

Create and maintain accurate network documentation following organizational SOPs

Research and recommend basic hardware or software updates to improve network performance

Support evaluation of new equipment for compatibility with existing systems

Participate in disaster recovery exercises and planning activities

Provide limited support for F5 load balancer tasks under supervision

Assist with Wi-Fi troubleshooting and basic wireless configuration tasks

Participate in on-call support and occasional off-hours maintenance/project work including Saturdays and Sundays

Work onsite during the workweek

Perform other related duties as needed

Benefits

Company-paid time off

Comprehensive healthcare options

Retirement savings

Mentorship, professional development, and leadership opportunities

Training in equitable management practices and tools

Company

Scientific nonprofit setting public quality standards for medicines

Rockville, Maryland, USA

http://www.usp.org/

Founded in 1820

1001-5000 employees

Qualifications

Bachelor's degree (or equivalent work experience) in Information Technology, Computer Science, Engineering, or a related discipline from an accredited institution

Proven experience with Cisco networking technologies, backed by an active CCNA certification

Three (3) years of experience in network support, administration, or related IT functions

Foundational knowledge of enterprise networking platforms, especially Cisco and/or Juniper

Strong interest and developing expertise in routing and switching technologies

Basic understanding of firewall concepts and administration

Knowledge of VLANs and network segmentation strategies

Familiarity with network security principles such as VPNs, IPSEC, 802.1x, and RADIUS

Exposure to F5 load balancers (basic understanding)

Exposure to Wi-Fi technologies and wireless troubleshooting

Ability to use network monitoring tools and follow troubleshooting methodologies

Ability to monitor network usage and escalate potential issues

Collaborative mindset for working with application and infrastructure teams

Ability to learn emerging technologies quickly and independently

Strong analytical and problem-solving skills

Effective communication and documentation skills

Ability to work in a fast-paced IT environment and manage shifting priorities

Ability to work with colleagues from diverse backgrounds

Three (3) years of experience in network support, administration, or related IT functions.

Required skills

Cisco Networking, CCNA Certification, Juniper Networking, Routing and Switching, Firewall Administration, VLANs and Network Segmentation, VPNs and IPsec, 802.1X and RADIUS, F5 Load Balancers, Wi-Fi Troubleshooting, Network Monitoring, Network Troubleshooting

Preferred skills

Analytical and Problem-Solving Skills

Experience

3+ years