Quality Improvement Coordinator | Healthcare

The Behavioral Wellness Center at Girard is a healthcare organization seeking a Quality Improvement Coordinator to support organization-wide quality, patient safety, and performance improvement initiatives. The role coordinates data collection and analysis, clinical quality reviews, audits, reporting, root cause analyses, regulatory preparation, dashboards, committee support, and improvement projects.

Responsibilities

Coordinate Performance Improvement activities throughout the organization under the direction of department leadership

Collect, review, validate, track, analyze, and trend clinical and operational quality data

Identify patterns, performance deficiencies, outcomes, and opportunities for measurable improvement

Monitor performance indicators, improvement goals, and departmental action plans

Conduct audits, focused reviews, data reviews, and other Performance Improvement activities

Translate performance findings into actionable improvement initiatives and monitor interventions for effectiveness

Assist departments with developing measurable performance goals, implementing improvement activities, and evaluating outcomes

Promote the use of objective data and measurable outcomes in organizational decision making

Review patient safety and incident data to identify quality trends, recurring patterns, and opportunities for Performance Improvement

Participate in Root Cause Analyses (RCA) and other structured reviews of significant clinical or patient safety events

Assist with collecting, organizing, and analyzing information required for RCAs, focused reviews, Performance Improvement investigations, and other quality activities

Conduct objective reviews of clinical documentation and patient records to identify variations in care and potential opportunities for improvement

Support evaluation of clinical processes and outcomes to identify potential gaps between current performance and established organizational standards

Participate in Environment of Care surveys, hospital rounds, tracer activities, and other organizational assessments related to quality and Performance Improvement

Collaborate with clinical and administrative leadership to ensure identified quality concerns are evaluated and incorporated into appropriate Performance Improvement activities

Prepare accurate and timely Performance Improvement reports, summaries, dashboards, presentations, and supporting materials

Provide quality and Performance Improvement information to departmental leadership, committees, executives, and other organizational stakeholders as directed

Serve as a Performance Improvement representative at meetings and committees as assigned

Assist with Performance Improvement meeting agendas, reports, presentations, and supporting documentation

Track committee recommendations, action items, responsible parties, deadlines, and required follow up

Collaborate with departments throughout the organization to obtain accurate and timely quality and performance data

Support preparation of organizational Performance Improvement plans, annual evaluations, reports, and other quality related deliverables

Support preparation for accreditation and regulatory surveys related to Performance Improvement activities, measures, projects, data, and evidence of sustained improvement

Serve as a resource to staff and leadership regarding Performance Improvement principles, methodologies, measures, and organizational PI activities

Educate and coach staff, managers, and organizational stakeholders regarding Performance Improvement processes and expectations as assigned

Assist departments with understanding performance measures, interpreting findings, developing meaningful improvement activities, and evaluating outcomes

Encourage interdisciplinary participation and collaboration in Performance Improvement initiatives

Support a culture of continuous improvement, patient safety, accountability, and evidence based practice throughout the organization

Preferred

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, Health Sciences, Quality Management, or a related healthcare field preferred
• Minimum of 2 years of experience in Healthcare Quality Improvement, Performance Improvement, Quality Assurance, healthcare data analysis, project coordination, or a related function preferred
• Experience within behavioral health, psychiatric healthcare, substance use treatment, hospital, or another regulated healthcare environment strongly preferred
• Experience with clinical chart review, quality audits, performance measurement, data collection, reporting, or Performance Improvement projects preferred

Certification in healthcare quality, patient safety, Performance Improvement, or a related field is preferred but not required

Bachelor's Degree

Nursing

Healthcare Administration

Public Health

Health Sciences

Quality Management

Healthcare Quality Improvement

Quality Assurance

Healthcare Data Analysis

Behavioral Health

Psychiatric Healthcare

Substance Use Treatment

Hospital Experience

Regulated Healthcare

Clinical Chart Review

Quality Audits

Performance Measurement

Data Collection

Performance Improvement Projects

Healthcare Quality Certification

Patient Safety Certification

Company

Philadelphia psychiatric and substance abuse treatment center

Philadelphia, Pennsylvania, USA

https://bewellctr.org/

Founded in 1896

201-500 employees

Qualifications

A relevant combination of education and healthcare quality or Performance Improvement experience may be considered

Strong knowledge of Performance Improvement and Quality Improvement principles

Working knowledge of the Plan Do Check Act (PDCA) performance improvement cycle or similar structured improvement methodologies

Knowledge of healthcare quality, patient safety, clinical performance measurement, and regulatory expectations

Ability to collect, organize, analyze, interpret, and communicate healthcare performance data

Strong analytical and problem solving skills with the ability to recognize trends, patterns, outliers, and potential performance deficiencies

Ability to objectively review clinical documentation and organizational processes

Strong organizational, prioritization, project coordination, and time management skills

Strong written communication skills with the ability to develop clear, concise, accurate, and timely reports

Ability to organize and present quality data to staff, leadership, committees, and executive stakeholders

Strong interpersonal and collaborative communication skills

Ability to manage multiple concurrent projects, audits, deadlines, and reporting requirements

Ability to work independently while recognizing concerns requiring escalation to leadership

Proficiency with Microsoft Excel, Word, PowerPoint, and related data management and reporting applications

Ability to appropriately manage confidential clinical, patient safety, quality, employee, provider, and organizational information

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, Health Sciences, Quality Management, or a related healthcare field preferred
• Minimum of 2 years of experience in Healthcare Quality Improvement, Performance Improvement, Quality Assurance, healthcare data analysis, project coordination, or a related function preferred
• Experience within behavioral health, psychiatric healthcare, substance use treatment, hospital, or another regulated healthcare environment strongly preferred
• Experience with clinical chart review, quality audits, performance measurement, data collection, reporting, or Performance Improvement projects preferred

Certification in healthcare quality, patient safety, Performance Improvement, or a related field is preferred but not required

Required skills

Healthcare Quality Improvement, Performance Improvement, Plan-Do-Check-Act (PDCA), Healthcare Data Analysis, Clinical Chart Review, Quality Audits, Patient Safety, Root Cause Analysis, Clinical Performance Measurement, Regulatory and Accreditation Compliance, Project Coordination, Microsoft Excel, Word, and PowerPoint

Preferred skills

Philadelphia, Pennsylvania, USA, https://bewellctr.org, Growth Stage, Company data provided by, AI Tools, Customize Your Resume, Maximize your interview chances, Build Cover Letter, Make your application stand out, Analyze How Well You Fit, Understand your strength & weakness

Experience

2+ years