Quality Assurance & Quality Improvement Support Specialist

Wisconsin Community Services, Inc. seeks a Quality Assurance & Quality Improvement Support Specialist to support planning, monitoring, and implementation of quality assurance, compliance, and continuous improvement practices at the Bakari Center. The role focuses on strengthening program operations and outcomes through audits, treatment-model fidelity, staff training, and evaluation.

Responsibilities

Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements

Daily monitoring of Medication Administration Records

Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation

Ensure that the center’s food service meets the requirements of DCF 52

Conduct electronic and/or paper file audits on staff and youth records

Conduct facility audits to ensure compliance with DCF 52

Develop, implement, and monitor an ordering system for Bakari Center supplies

Develop and support the implementation of the daily activity schedule

Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager

Support main office operations, including answering phones, monitoring deliveries and paperwork

Conduct surveys for the program with youth and families

Develop training plans for new staff and assist in facilitating training

Monitor fidelity to treatment models and evidence-based practices

Ensure that services reflect the objectives of the treatment model and include significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk, vulnerable youth population

Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers

Keep appropriate documentation for all funding sources

Uphold and promote a positive and supportive culture for youth and staff

Maintain client confidentiality within all written and verbal communications

Adhere to state licensing requirements

Adhere to WCS Policies and Procedures

Other duties as assigned

Preferred

bachelor's degree preferred

Bachelor’s Degree

Company

Nonprofit human services for behavioral health and justice-involved people

Milwaukee, Wisconsin, USA

https://www.wiscs.org/

Founded in 1911

201-500 employees

Qualifications

Minimum of a high school diploma or equivalent

One year minimum of social service program experience

Experience monitoring client services, program compliance, and quality assurance

Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients

Knowledge and skills to work with population age 12-17

Valid driver's license, automobile, and insurance sufficient to meet agency requirements

Bachelor's degree preferred

One year minimum of social service program experience.

Required skills

Represents the skills you have, click on the tags, Social Service Programs, Client Services Monitoring, Working with Adolescents

Preferred skills

bachelor's degree preferred, For 110 years, Wisconsin Community Services, Inc., Milwaukee, Wisconsin, USA, https://www.wiscs.org, Growth Stage, Leadership Team, Kristine Radeztsky, Chief Financial Officer, Company data provided by, AI Tools, Customize Your Resume, Maximize your interview chances, Build Cover Letter, Make your application stand out, Analyze How Well You Fit, Understand your strength & weakness

Experience

1+ years