Clinical Engineer

Materialise USA, LLC develops personalized medical solutions to support patient-specific care. The Clinical Engineer supports cranio-maxillofacial surgical cases by working with surgeons, virtually planning procedures, and overseeing the design of surgical guides, implants, and models. The role also includes software training, case management, and exposure to quality, regulatory, and manufacturing systems.

Responsibilities

Prioritize tasks daily among projects of varying lead time and complexity. Navigate a fast-paced work environment with a proactive mindset and efficient task management. Ensure deadlines are met on a daily basis and timelines are being assessed and managed as necessary in a fluid environment

Build relationships with surgeons from various fields by providing a strong customer experience via web meetings, phone calls, emails, etc during case processing. Become a trusted resource with external parties by setting proper expectations, providing prompt service, and delivering committed results

Learn proprietary software platforms that support cases from start to finish, including image processing, data preparation, surgical planning, design, and production. Contribute to the iterative process of improving both software and protocols to optimize internal workflows

Travel to customer sites and trade shows to promote and support our products. Meet with external partners and clinicians to gather feedback and understand what market realities may demand from our offerings. Attend procedures in the OR to gain first hand experience and look for ways to further innovate our solutions and improve patient care

Preferred

engineering degree preferred

2-5 years of experience supporting medical professionals preferred

Engineering Degree

Medical Professional Support Experience

Benefits

Eligible for a quarterly incentive bonus, subject to terms of the applicable incentive plan.

Eligible employees are offered medical and prescription drug benefits, subject to applicable plan terms and company policies.

Eligible employees are offered dental benefits, subject to applicable plan terms and company policies.

Eligible employees are offered vision benefits, subject to applicable plan terms and company policies.

Eligible employees are offered an HSA, subject to applicable plan terms and company policies.

Eligible employees are offered an FSA, subject to applicable plan terms and company policies.

Eligible employees are offered 401(k) retirement savings plans, subject to applicable plan terms and company policies.

Eligible employees are offered basic and voluntary life and AD&D insurance, subject to applicable plan terms and company policies.

Eligible employees are offered short-term and long-term disability insurance, subject to applicable plan terms and company policies.

Eligible employees are offered paid time off and paid holidays, subject to applicable plan terms and company policies.

Eligible employees are offered an Employee Assistance Program, subject to applicable plan terms and company policies.

Hybrid work arrangement.

Company

3D printing solutions for industrial manufacturing and healthcare personalization

Leuven, Vlaams-Brabant, BEL

https://www.materialise.com/

Founded in 1990

1001-5000 employees

Qualifications

Bachelor's degree required

Ability to establish rapport, guide customers, and set expectations

Excellent computer skills required

Highly motivated self-starter with excellent organizational ability

Superior communication skills, both verbal and written

Engineering degree preferred

2-5 years of experience supporting medical professionals preferred

Required skills

Represents the skills you have, click on the tags, Medical Professional Support, Customer Relationship Management

Preferred skills

engineering degree preferred

Experience

2-5 years