Analyst, EHR Support

MDVIP is hiring an Analyst, EHR Support to provide tier-one and tier-two support to affiliated practices using the athenaOne Electronic Health Record platform. The role resolves application and workflow issues, manages cases, documents support activity, and collaborates with internal teams and vendors to maintain system stability and operational efficiency.

Responsibilities

Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues

Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up

Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement

Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues

Assist with user provisioning, system configuration checks, and validation for new and existing practices

Maintain up-to-date case notes and communication records in Salesforce

Contribute to knowledge base articles, job aids, and process improvement initiatives

Provide excellent customer service and support to physicians and staff, ensuring a positive user experience

Preferred

Experience in healthcare or primary care practice operations

Understanding of clinical and administrative workflows, billing processes, and data integrity standards

Healthcare Operations

Primary Care Operations

Clinical Workflows

Administrative Workflows

Billing Processes

Data Integrity Standards

Benefits

Hybrid work arrangement in Boca Raton

Performance-based incentives for eligible roles; annual incentive compensation programs are subject to applicable eligibility requirements, are not guaranteed, and depend on factors including individual, business unit, and/or company performance

Health/medical and prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending Account

Basic and Supplemental Life Insurance and Accidental Death and Dismemberment

Disability Income Protection Plan

Employee Assistance Program

401(k) retirement program

Vacation

Paid holidays and personal time

Paid sick and Family and Medical Leave time as required by law

Ongoing training and leadership development programs

Company

Personalized primary care program with affiliated doctors

Boca Raton, Florida, USA

http://www.mdvip.com/

Founded in 2000

501-1000 employees

Qualifications

Associate degree or equivalent combination of education and experience (two years of related experience equals one year of schooling)

Minimum 2 years of EHR support experience

Strong analytical skills with the ability to interpret complex datasets and draw meaningful conclusions

Excellent communication skills, with the ability to present insights to both technical and non-technical audiences

Experience in healthcare or primary care practice operations

Understanding of clinical and administrative workflows, billing processes, and data integrity standards

Associate degree or equivalent combination of education and experience (two years of related experience equals one year of schooling).

Minimum 2 years of EHR support experience,

Required skills

athenaOne, EHR Support, Healthcare Practice Operations, Clinical and Administrative Workflows, Billing Processes, Data Integrity

Preferred skills

Experience in healthcare or primary care practice operations

Experience

2+ years