RTC Network Engineer (Information Systems Analyst II, Opt. N)

The State of Illinois Department of Innovation and Technology is hiring an RTC Network Engineer for the Illinois Century Network. The role designs, implements, operates, and supports statewide broadband and WAN services, including network infrastructure, connectivity, and related customer and project support.

Responsibilities

Under administrative direction, serves as a Regional Technology Center (RTC) Network Engineer for the Department of Innovation & Technology (DoIT), performing complex, professional and advisory functions in networking services, including designing and supporting Wide Area Network (WAN) solutions using (DoIT) Master Design templates

Performs complex duties in the support of various areas of networking services, including providing application specific support (e.g., routing, Transmission Control Protocol/Internet Protocol (TCP/IP) telephony, video/audio, Domain Name Service (DNS), monitoring systems, and content filtering,) to other network engineers, other team members, and constituents

Performs in-depth Wide Area Network (WAN) studies which directs complex network implementations, including the installation and upgrade of access/backbone/egress connections or routers, establishing BGP sessions, configurations, (i.e. Simple Network Management Protocol (SNMP), MPLS, Load Balancing, Multicast, and Quality of Service (QoS) to support wide-area network services such as IP Video and Voice over Internet Protocol (VoIP), and Security (IPSEC), to improve network performance

Opens and tracks trouble tickets that are initiated via customer phone call, email, or through assignment from other work teams, including conferring with constituents to evaluate and isolate connectivity or performance problems

Meets with customers to perform sales of network connectivity and related services and determines customer eligibility and costs, including processing membership applications, service agreements, master service agreements, and other customer forms or documentation

Serves as project coordinator for a full range of major/complex networking projects across multiple agencies and locations, including building design templates for large-scale implementations and single complex components

Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Preferred

Three (3) years of professional experience in telecommunications, network hardware and configuration, Transmission control Protocol/Internet Protocol (TCP/IP) and Routing Protocol Design

Three (3) years of professional experience in Wide Area Network (WAN) configuration and support, including designing, implementing, and maintaining WAN access, backbone, and egress connections

Three (3) years of professional experience testing and turning up telecommunication circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including conducting physical and logical network diagnostics or validating connectivity across access and uplink circuits

Three (3) years of professional experience of Internet Protocol (IP) Multicast Design, Quality of Service (QoS), and integration of network diagnostic and performance tools, such as packet sniffers and IPERF, supporting MPLS-based label operations such as (Label Distribution Protocol (LDP) and Label Switching Protocol (LSP)), and conducting network assessments to ensure optimal traffic flow for voice, video, and other high-priority applications

One (1) year of professional experience in project management or as a project lead responsible for planning, implementing, and leading complex projects and/or initiatives of an organization resulting in direct benefit to customers

Ability to track, monitor, and report on status of projects, including identifying required resources and anticipating potential problems

Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature

Ability to gain and maintain effective working relationships with associates, vendors, clients, and others

Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others

Certification(s) in one or more of the following: Cisco CCNA/CCDA Certification (routing & switching) or Cisco Qualified Specialist Certification (Video, VoIP, Security, Wireless, Optical)

Three (3) years of professional experience in telecommunications, network hardware and configuration, Transmission control Protocol/Internet Protocol (TCP/IP) and Routing Protocol Design.

Three (3) years of professional experience in Wide Area Network (WAN) configuration and support, including designing, implementing, and maintaining WAN access, backbone, and egress connections.

Three (3) years of professional experience testing and turning up telecommunication circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including conducting physical and logical network diagnostics or validating connectivity across access and uplink circuits.

Three (3) years of professional experience of Internet Protocol (IP) Multicast Design, Quality of Service (QoS), and integration of network diagnostic and performance tools, such as packet sniffers and IPERF, supporting MPLS-based label operations such as (Label Distribution Protocol (LDP) and Label Switching Protocol (LSP)), and conducting network assessments to ensure optimal traffic flow for voice, video, and other high-priority applications.

One (1) year of professional experience in project management or as a project lead responsible for planning, implementing, and leading complex projects and/or initiatives of an organization resulting in direct benefit to customers.

Network Hardware

Network Configuration

WAN Configuration

WAN Support

WAN Design

WAN Implementation

WAN Access Networks

Network Backbones

Egress Connections

Circuit Turn-Up

Metro Ethernet

Network Assessment

Traffic Optimization

Voice Network Support

Video Network Support

Project Management

Project Planning

Project Implementation

Project Tracking

Project Status Reporting

Risk Identification

Data Analysis

Cisco CCNA

Cisco CCDA

Routing

Switching

Cisco Qualified Specialist

Video Networking

VoIP

Network Security

Wireless Networking

Optical Networking

Analytical Thinking

Sound Judgment

Relationship Building

Verbal Communication

Written Communication

Technical Communication

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.

Flexible work schedules (when available and dependent upon position).

10 -25 days of paid vacation time annually (10 days for first year of state employment).

12 days of paid sick time annually which carry over year to year.

3 paid personal business days per year.

13-14 paid holidays per year dependent on election years.

12 weeks of paid parental leave.

Pension plan through the State Employees Retirement System.

Deferred Compensation Program – voluntary supplemental retirement plan.

Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).

Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

Company

Illinois state government providing public services

Springfield, Illinois, USA

https://www2.illinois.gov/

10001+ employees

Qualifications

Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields

Requires three (3) years of professional experience in Network Services or a related Information Technology field

Requires three (3) years of professional experience in telecommunications, network hardware and configuration, Transmission control Protocol/Internet Protocol (TCP/IP) and Routing Protocol Design, including supporting complex statewide network environments

Requires three (3) years of professional experience in Wide Area Network (WAN) configuration and support, including designing, implementing, and maintaining WAN access, backbone, and egress connections

Requires three (3) years of professional experience testing and turning up telecommunication circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including conducting physical and logical network diagnostics and validating connectivity across access and uplink circuits

Requires three (3) years of professional experience of Internet Protocol (IP) Multicast Design, Quality of Service (QoS), and integration of network diagnostic and performance tools, such as packet sniffers and IPERF, supporting MPLS-based label operations such as Label Distribution Protocol (LDP) and Label Switching Protocol (LSP), and conducting network assessments to ensure optimal traffic flow for voice, video, and other high-priority applications

Three (3) years of professional experience in telecommunications, network hardware and configuration, Transmission control Protocol/Internet Protocol (TCP/IP) and Routing Protocol Design

Three (3) years of professional experience in Wide Area Network (WAN) configuration and support, including designing, implementing, and maintaining WAN access, backbone, and egress connections

Three (3) years of professional experience testing and turning up telecommunication circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including conducting physical and logical network diagnostics or validating connectivity across access and uplink circuits

Three (3) years of professional experience of Internet Protocol (IP) Multicast Design, Quality of Service (QoS), and integration of network diagnostic and performance tools, such as packet sniffers and IPERF, supporting MPLS-based label operations such as (Label Distribution Protocol (LDP) and Label Switching Protocol (LSP)), and conducting network assessments to ensure optimal traffic flow for voice, video, and other high-priority applications

One (1) year of professional experience in project management or as a project lead responsible for planning, implementing, and leading complex projects and/or initiatives of an organization resulting in direct benefit to customers

Ability to track, monitor, and report on status of projects, including identifying required resources and anticipating potential problems

Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature

Ability to gain and maintain effective working relationships with associates, vendors, clients, and others

Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others

Certification(s) in one or more of the following: Cisco CCNA/CCDA Certification (routing & switching) or Cisco Qualified Specialist Certification (Video, VoIP, Security, Wireless, Optical)

Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.

Requires three (3) years of professional experience in Network Services or a related Information Technology field.

Requires three (3) years of professional experience in telecommunications, network hardware and configuration, Transmission control Protocol/Internet Protocol (TCP/IP) and Routing Protocol Design, including supporting complex statewide network environments.

Requires three (3) years of professional experience in Wide Area Network (WAN) configuration and support, including designing, implementing, and maintaining WAN access, backbone, and egress connections.

Requires three (3) years of professional experience testing and turning up telecommunication circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including conducting physical and logical network diagnostics and validating connectivity across access and uplink circuits.

Requires three (3) years of professional experience of Internet Protocol (IP) Multicast Design, Quality of Service (QoS), and integration of network diagnostic and performance tools, such as packet sniffers and IPERF, supporting MPLS-based label operations such as Label Distribution Protocol (LDP) and Label Switching Protocol (LSP), and conducting network assessments to ensure optimal traffic flow for voice, video, and other high-priority applications.

Required skills

Telecommunications, Network Hardware Configuration, TCP/IP, Routing Protocol Design, Wide Area Network (WAN) Configuration and Support, Ethernet, Metro Ethernet, Fiber Optic Services, IP Multicast Design, Quality of Service (QoS), Network Diagnostics, IPERF, MPLS, Label Distribution Protocol (LDP), Label Switching Protocol (LSP), Cisco CCNA/CCDA, Cisco Qualified Specialist Certification

Experience

3+ years