Salesforce Administrator

Batteries Plus is hiring a Salesforce Administrator to manage, configure, support, and continuously improve its Salesforce CRM platform. The role partners with Commercial stakeholders and cross-functional teams to deliver solutions, improve processes, enable AI-powered workflows, and support Salesforce users.

Responsibilities

• Configure and maintain user roles, profiles, permissions, page layouts, workflows, and approval processes
• Create and manage custom fields, objects, record types, and relationships
• Build and maintain reports, dashboards, and list views that support business decision-making
• Manage data integrity through cleansing processes and duplicate record management
• Conduct regular system audits to ensure compliance with best practices and internal standards
• Partner with Sales, Marketing, and Customer Support to identify and implement process improvements within Salesforce
• Gather requirements from stakeholders and translate them into technical specifications for new projects and enhancements
• Develop and optimize automation rules and approval processes to reduce manual tasks and improve efficiency
• Design AI-powered workflows, automations, and agent interactions that directly support Commercial Sales objectives
• Partner with business stakeholders, IT, and Salesforce vendors to implement and scale AI-enabled solutions
• Track adoption and performance of deployed tools, translating user feedback and business outcomes into actionable enhancements
• Stay current on emerging Salesforce capabilities and recommend solutions that advance sales effectiveness and customer experience
• Monitor Salesforce releases and evaluate new features for relevance and applicability to the business
• Manage system upgrades with minimal disruption to users
• Coordinate with Salesforce support to resolve system issues and escalations
• Communicate system changes and updates to stakeholders clearly and in a timely manner
• Provide day-to-day support for Salesforce users, troubleshoot issues, and respond to questions
• Develop and deliver training sessions for new and existing users
• Create and maintain user documentation, manuals, and training materials
• Assist with onboarding new users and configuring user accounts

Company

• Retailer of replacement batteries, lighting, key fobs, and device repair
• Hartland, Wisconsin, USA
• http://www.batteriesplus.com/
• Founded in 1988
• 1001-5000 employees

Qualifications

• Bachelor's Degree in IT or a related field
• 4 or more years of experience working with Salesforce in an analyst or administrator capacity
• Capable of managing multiple tasks; demonstrated ability to successfully meet project timelines and goals in a fast paced environment
• Salesforce and/or Agentforce Certification required
• Strong analytical skills
• Ability to assess situations using statistical and qualitative analysis and make recommendations and/or decisions to meet business needs
• Glassdoor
• 3.5
• The nation's first, largest and fastest growing battery and light bulb franchise.
• Hartland, Wisconsin, USA
• http://www.batteriesplus.com/
• H1B Sponsorship
• Data Powered by
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Engineering and Development
• Management and Executive
• Trends of Total Sponsorships
• *2026
• (1)
• 2024
• 2023
• (2)
• 2022
• 2021
• Late Stage
• Total Funding
• $7M
• Key Investors
• US Department of Energy
• 2024-07-09
• Grant· $7M
• 2016-07-06
• Acquired
• Leadership Team
• Scott Williams
• Chief Executive Officer
• Peter Evans
• Chief Financial Officer
• Recent News

Required skills

• , Salesforce Administration, Salesforce Certification, Agentforce Certification, Statistical Analysis, Qualitative Analysis

Experience

• 4+ years