IT Statewide Associate Engineer 1-3 (Core Operations)

The Louisiana Division of Administration’s Office of Technology Services is hiring for its Network Communication Services section. The role supports core, backbone, and data center network infrastructure through service provisioning, maintenance, basic troubleshooting, and assistance with network projects and incidents.

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Responsibilities

Assist with data network projects, service orders, and maintenance activities in conformity with established timelines, procedures, and standards. Tasks may include:

Installing and configuring layer 2 switches in the data center and backbone, including basic port and VLAN settings under guidance from senior personnel

Running and organizing fiber and copper cabling in network closets and infrastructure spaces

Providing timely and accurate order and project closure updates to maintain accurate billing inventory and network documentation

Participating in small-scope deployments or changes to core infrastructure under the direction of higher-level staff

Coordinating with other OTS teams, customers, or vendors as instructed

Providing limited guidance to junior personnel on basic provisioning tasks

Assisting higher-level staff with configuration of layer 3 devices, subnets, and routing in the data center and backbone environments

Assist with resolving network incidents and performance issues. Tasks may include:

Troubleshooting basic layer 2/3 network connectivity or configuration issues in the data center and backbone

Restoring services through equipment resets, port changes, or basic configuration modifications

Replacing failed hardware components or patch cables as directed

Escalating complex or persistent layer 2/3 issues to senior staff or vendors and assisting with troubleshooting

Communicating clearly with affected customers and documenting updates in the incident tracking system

Providing Tier 2 support for EUC field and helpdesk staff when escalated issues relate to core infrastructure

Assisting with documentation updates based on resolution steps 15 Receive instruction and participate in training related to advanced communications technologies

Develop foundational understanding of OTS architecture, core protocols, tools, and services

Study industry-standard models such as the OSI model and apply knowledge to job duties

Participate in formal training and on-the-job mentoring to prepare for more independent technical tasks

Perform all other tasks, special projects, analysis, studies, and plans as directed

Benefits

Access to a great professional development program

Insurance coverage

Up to six weeks paid parental leave

Paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day. Additional holidays may be proclaimed by the Governor.

Sick and annual leave, which can be accumulated and saved for future use; accrual rate increases with years of service.

Eligibility to participate in various Louisiana state employee retirement systems, based on appointment type and agency.

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Qualifications

Two years of experience in information technology

Six years of full-time work experience in any field

An associate's degree in information technology

A bachelor's degree

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles

Any college hours or degree must be from an accredited college or university

Two years of experience in information technology;

Six years of full-time work experience in any field;

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

Required skills

Computer Networking, Layer 2 Switching, VLANs, Routing, Subnets, Network Operations, Optical Fiber Cabling, Network Migrations, Network Troubleshooting, OSI Model, Tier 2 Support