Development Operations Engineer, Associate

Infor is a global provider of business cloud software products for industry-specific markets. The Development Operations Engineer, Associate supports the stability, reliability, and performance of a key cloud application by monitoring production environments, troubleshooting infrastructure and application issues, automating operational tasks, and collaborating with development and cloud operations teams.

Responsibilities

Participate in a rotating on-call support schedule (approximately every third weekend). While active weekend work is not expected, you may be required to respond to production incidents, troubleshooting issues, following established runbooks, and escalating incidents appropriately to maintain system reliability and availability

Monitor production environments and infrastructure health to identify potential issues before they affect system stability or customer operations

Analyze trends, capacity metrics, alerts, and system behavior to proactively mitigate performance and availability risks

Collaborate with development and cloud operations teams to troubleshoot, resolve, and prevent recurring production issues

Automate operational tasks and streamline support processes using scripting technologies such as Python, Bash, or PowerShell

Support AWS-based cloud environments and contribute to maintaining highly available, scalable enterprise applications

Participate in an on-call rotation to respond to critical production incidents and coordinate timely resolution activities when needed

Document findings, operational procedures, and recommendations that improve system reliability and operational efficiency

Preferred

Experience supporting enterprise-scale SaaS, cloud, or high-transaction production environments

Experience with DevOps practices, infrastructure automation, and operational monitoring tools

Experience working within AWS-centric operational environments

Experience with Progress OpenEdge or other legacy enterprise platforms

Enterprise SaaS Operations

Cloud Operations

High-Transaction Production Environments

DevOps Practices

Infrastructure Automation

Operational Monitoring Tools

AWS Operations

Progress OpenEdge

Legacy Enterprise Platforms

Benefits

Hybrid work model with on-site work three days per week

Company

Industry-specific cloud enterprise software

New York, New York, USA

https://www.infor.com/solutions/assets/

Founded in 2002

10001+ employees

Qualifications

Academic background in Computer Science, Information Technology, Engineering, or a related technical field

Experience supporting Linux-based systems in production environments

Experience administering and troubleshooting Linux operating systems

Experience working with cloud infrastructure platforms, preferably AWS

Experience scripting and automation using Python, Bash, PowerShell, or similar scripting languages

Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future

Experience supporting enterprise-scale SaaS, cloud, or high-transaction production environments

Experience with DevOps practices, infrastructure automation, and operational monitoring tools

Experience working within AWS-centric operational environments

Experience with Progress OpenEdge or other legacy enterprise platforms

Required skills

Linux, AWS, Python, Bash, PowerShell, SaaS Operations, DevOps Practices, Infrastructure Automation, Operational Monitoring, Progress OpenEdge

Experience

Entry level