CRM / Salesforce Systems Administrator

PenTeleData is a leader in data transport technologies. The CRM Systems Administrator will manage and support the CRM platform for a 300+ user organization, drive user adoption, configure and enhance Salesforce functionality, and collaborate with internal teams, consultants, and vendors.

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• Media and Entertainment
• Internet of Things
• Marketing
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Responsibilities

• User management, system configuration and handling user support through Help Desk Cases
• Developing custom objects, fields, workflows and validation rules to align with business processes and will set up automation to streamline tasks and boost efficiency without compromising stability or security
• Creating and maintaining clear documentation to support users and internal teams
• Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
• Communicating with consultants and/or vendors when necessary
• Other duties as assigned

Preferred

• Experience with any additional CRM products a plus

Benefits

• Work-from-home schedule, Monday-Friday, 8AM-5PM
• Pencor Services is a broadcast media company in the USA.
• Palmerton, Pennsylvania, USA
• http://pencor.com
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Engineering and Development
• Management and Executive
• Trends of Total Sponsorships
• *2026
• (1)
• 2024
• 2023
• Late Stage
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Qualifications

• Established residency in Pennsylvania
• H.S. Diploma or G.E.D
• Salesforce Administrator Certification
• Minimum 2 year experience as a CRM Systems Administrator
• Salesforce Proficency- Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
• Experience with CPQ (Configure, Price, Quote)
• Experience with Conga Document Automation (Composer, Sign)
• Proficiency with Agile Project Management / JIRA
• Proficiency with DocuSign eSignature
• Proficency with GIT/Bitbucket
• Proficency with Microsoft 365
• Excellent Communications Skills- Oral and Written
• Excellent Organizational Skills
• Excellent Problem Solving / Troubleshooting Skills
• Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
• Ability to be self-motivated and self-starter to handle multiple tasks
• Ability to adapt to changing technology and changing needs of the company
• Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
• Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
• Ability to communicate effectively with all levels within the organization
• Experience with any additional CRM products a plus

Required skills

• , CRM Systems Administration, Salesforce Administrator Certification, Salesforce Platform Sales Cloud, Salesforce Platform Service Cloud, Salesforce Platform Field Service, Salesforce Platform Shield, Salesforce Platform Own Backup, CPQ Configure, CPQ Price, CPQ Quote, Conga Document Automation, JIRA, DocuSign eSignature, SOQL/SOSL, Apex, HTML/CSS

Preferred skills

• Experience with any additional CRM products a plus

Experience

• 2+ years