Quality Improvement Specialist

Claratel Behavioral Health hires a Quality Improvement Specialist to operationalize its agency-wide Quality Improvement Plan. The role advances person-centered, data-driven quality improvement, monitors performance, supports compliance and accreditation, and engages staff and stakeholders to improve services and outcomes.

Responsibilities

• Drive continuous quality improvement (CQI) by coaching staff and stakeholders on effective QI methods, tools, and best practices to enhance service delivery and program outcomes
• Monitor and measure performance through data collection, analysis, and reporting, providing actionable insights to leadership and program teams
• Align programs with service standards by reviewing guidelines and collaborating with staff to optimize workflows and maintain fidelity to service intent
• Ensure service excellence by conducting regular Quality Service Visits, facilitating internal audits, and preparing for external reviews/surveys
• Elevate stakeholder engagement through structured satisfaction surveys, feedback loops, and targeted improvements based on data trends
• Identify and address areas for improvement by initiating internal quality improvement plans, leading cross-functional workgroups, and facilitating problem-solving sessions
• Strengthen compliance by drafting and submitting corrective action plans in response to audits, reviews, or investigations
• Champion accreditation and certification readiness through preparation, coordination, and follow-up on quality-focused reviews and fidelity monitoring
• Shape organizational policy by partnering with committees to develop, refine, and update policies and procedures
• Engages in ongoing professional development and maintain role-specific certifications
• Advance the agency mission by supporting strategic initiatives and contributing to special projects that enhance organizational impact

Preferred

• Master's Degree in Business Administration, Non- Profit Management, Public Administration, Counseling, Psychology, or related field
• Five or more years in a similar role in a human services or behavioral health organization
• Knowledge of the community behavioral health system, service guidelines, and regulations
• Mission Driven
• Master's Degree
• Counseling
• Community Behavioral Health System
• Service Guidelines
• Mission-Driven

Benefits

• This position may be eligible for consideration for a hybrid work arrangement under the telework policy.

Company

• Community-based behavioral health, developmental disabilities, and substance use disorder provider.
• Decatur, Georgia, USA
• https://claratel.org/
• Founded in 1994
• 501-1000 employees

Qualifications

• Bachelor's Degree in Business Administration, Non- Profit Management, Public Administration, Psychology, or related field
• Three to Five years in a similar role in a human services or behavioral health organization
• The ability to effectively analyze data and identify trends and patterns is crucial for recognizing areas that need improvement
• Strong written and verbal communication skills are necessary to effectively convey complex data and information to various audiences, including management and clinical teams
• The QI Specialist often works with cross-functional teams, requiring strong interpersonal and teamwork skills
• The role may involve managing multiple competing objectives and projects simultaneously, requiring strong project management abilities
• Experience with data analysis software and proficiency in Microsoft Office Suite (especially Excel) is essential
• Proficient with using technology
• Detailed oriented
• Strong communicator (written and verbal)
• Critical thinker and result oriented
• Team player
• Flexible & adaptable
• Master's Degree in Business Administration, Non- Profit Management, Public Administration, Counseling, Psychology, or related field
• Five or more years in a similar role in a human services or behavioral health organization
• Knowledge of the community behavioral health system, service guidelines, and regulations
• Mission Driven

Required skills

• Behavioral Health Service Guidelines and Regulations, Community Behavioral Health, Data Analysis, Microsoft Excel, Microsoft Office

Preferred skills

• Mission Driven

Experience

• 3-5 years