Program Consultant, Health Care

The American Heart Association is a nonprofit organization working to improve cardiovascular and brain health and promote longer, healthier lives. The Program Consultant, Health Care Quality Improvement implements quality programs across hospitals and healthcare organizations, supports evidence-based cardiovascular and stroke care, develops stakeholder relationships, and tracks program progress.

Responsibilities

• Engage with clients at hospitals, healthcare systems, Departments of Health, and/or EMS organizations to implement and deliver the American Heart Association’s suite of quality Get With The Guidelines programs and hospital certifications. Quality consultation includes supporting active data collection, providing decision support tools, best practice model sharing, and supporting the development of a hospital team/infrastructure for retention and success
• Consult with appropriate hospital teams to identify and resolve compliance issues and facilitate program participation progress and optimization of program and product value and return on investment
• Develop relationships with physician champions, key stakeholders and decision makers/influencers in C-suite or executive positions as well as essential relationships with front-line leaders and data abstractors
• Collaborate with state departments of health, regional authorities and other partners to further cardiovascular and stroke systems of care
• Document activities in customer relationship management tools such as Microsoft Dynamics. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting. Communicate regularly with Director of Health Care Quality to assure tasks are completed according to timeline. Work with cross-functional teams to ensure program success

Preferred

• * Certified Professional in Healthcare Quality, Certified Health Education Specialist, or a Clinical Degree
• * Experience in collaborative learning groups
• Certified Professional in Healthcare Quality
• Certified Health Education Specialist
• Clinical Degree
• Collaborative Learning

Benefits

• Annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Medical, dental, vision, disability, and life insurance.
• Robust retirement program that includes an employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Employee Resource Groups (ERG).
• Professional mentoring program, including mentor/mentee opportunities.
• Access to Heart U, the Association’s national online university, with more than 100,000 resources.
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees; the number of days will increase based on seniority level.
• A total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition assistance for employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
• This position can be home-based within these states.
• Access to additional training and support, locally.

Company

• Voluntary organization fighting heart disease and stroke.
• Dallas, Texas, USA
• http://www.heart.org/
• Founded in 1924
• 1001-5000 employees

Qualifications

• * Bachelor's Degree or equivalent work experience
• * Minimum of three (3) years of experience
• * Experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within a process improvement framework
• * Experience in hospital/healthcare systems for cardiovascular disease and stroke
• * Familiarity with Systems of Care work or understanding of EMS, Payers, CMS
• * Excellent in advanced PowerPoint, Word, and Excel, and delivering PowerPoint presentations to both large and small groups
• * Strong interpersonal and relationship-building skills
• * Excellent oral and written communication
• * Ability to travel up to 20% local and overnight stay
• * Certified Professional in Healthcare Quality, Certified Health Education Specialist, or a Clinical Degree
• * Experience in collaborative learning groups

Required skills

• CMS, Cardiovascular Disease and Stroke Healthcare Systems, Certified Professional in Healthcare Quality, Clinical Quality Improvement, EMS, Healthcare Payers, Microsoft Dynamics, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Process Improvement, Systems of Care

Preferred skills

• * Experience in collaborative learning groups

Experience

• 3+ years