Epic HIM Senior Analyst

Nordic Global is a company focused on healthcare IT solutions, and they are seeking an Epic HIM Senior Analyst. The role involves providing EHR design, build, testing, and troubleshooting services for complex clients, while managing multiple projects and ensuring high-quality customer service.

Responsibilities

• Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers
• Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing
• Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing
• Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate
• Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management
• Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
• Following proper change control policies for migrating application build and configurations
• Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested
• Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers
• Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used
• Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities
• Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts
• Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts
• Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers
• Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks

Preferred

• Knowledge of Information Technology Infrastructure Library (ITIL) processes
• Previous management and project management experience
• Participation in previous systems implementations
• ITIL knowledge
• Management experience
• Project management experience
• Systems implementation experience

Company

• Healthcare IT consulting and modernization services
• Madison, Wisconsin, USA
• http://nordicglobal.com/
• Founded in 2010
• 1001-5000 employees

Qualifications

• Bachelor's degree in a related field (relevant education and/or 8+ years' industry experience)
• Relevant training, certification, or accreditation required
• A minimum of 1-5+ years of direct experience implementing, training, or supporting EHR modules
• Must demonstrate and embody Nordic's maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Prior experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of Information Technology Infrastructure Library (ITIL) processes
• Previous management and project management experience
• Participation in previous systems implementations
• Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience)

Required skills

• Advanced troubleshooting, Change management processes, EHR design and build, EHR testing, Epic EHR modules, Information Technology Infrastructure Library (ITIL), Microsoft Office, System audits, System build and testing, System upgrades and testing, Ticketing systems, Workflow analysis

Preferred skills

• $5M, 2013-04-01, 2016-10-13, 2022-06-01, 2025-05-17, 2025-06-26, 2026-09-11, AI Tools, Acquired, Company data provided by, EIN Presswire, Elizabeth Kerch Briggs, Jeff Jackson, Kaiser Permanente Ventures, Key Investors, Late Stage, Leadership Team, MEXICONOW, Madison, Wisconsin, USA, PR Newswire, Participation in previous systems implementations, Previous management and project management experience, Private Equity, Recent News, SVP Client Partnerships and Global Sales Lead, Series Unknown· $5M, Silversmith Capital Partners, Total Funding, VP - Client Partnerships, http://nordicglobal.com

Experience

• 1+ years