Biomedical Engineer (Regional Clinical Specialist)

Brainlab is hiring a Biomedical Engineer (Regional Clinical Specialist) to support clinical use and technical performance of its Image Guided Surgery products. The role provides on-site guidance and training to physicians and hospital staff, resolves product issues, manages customer utilization and relationships, and collaborates on product quality and commercial initiatives.

Responsibilities

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
• Manage and maintain install base, including basic 3rd Party integrations
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through. detailed analysis and utilization of critical thinking via technical training and documentation
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
• Manage the process of driving customer utilization, especially via unique workflows and special applications
• Act as escalation point for clinical regional issues
• Direct and assist Radiology staff in performing necessary scans prior to surgery
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
• Develop and conduct training programs for hospital staff enabling them to implement in-house training
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects
• Attend meetings and trade shows to demonstrate and promote IGS products and services
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.)
• Maintain Salesforce documentation of all working hours
• Attend IGS Continuing Education annually and maintain annual product certification competency

Preferred

• 1-2 years minimum sales experience with healthcare company preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Sales Experience
• Surgical Procedures
• Anatomy
• Medical Terminology

Benefits

• Business casual environment
• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits

Company

• Medical software and hardware for surgery and radiation therapy
• Munich, Bayern, DEU
• http://www.brainlab.com/
• Founded in 1989
• 1001-5000 employees

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented, and a proven history of ability to make independent decisions
• 1-2 years minimum sales experience with healthcare company preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred

Required skills

• Anatomy, Healthcare Sales, Healthcare Technical Support, Surgical Procedures

Experience

• 1-3 years