Biomedical Engineer (Clinical Specialist)

Brainlab develops digital surgery, radiotherapy, and integrated operating room technologies. The Biomedical Engineer (Clinical Specialist) provides clinical and technical support for Image Guided Surgery products, including in-surgery guidance, troubleshooting, customer training, and support for product utilization.

Responsibilities

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage
• Manage and maintain install base, including basic 3rd Party integrations
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
• Manage the process of driving customer utilization, especially via unique workflows and special applications
• Act as escalation point for clinical regional issues
• Direct and assist Radiology staff in performing necessary scans prior to surgery
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services
• Develop and conduct training programs for hospital staff enabling them to implement in-house training
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects
• Attend meetings and trade shows to demonstrate and promote IGS products and services
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.)
• Maintain Salesforce documentation of all working hours
• Attend IGS Continuing Education annually and maintain annual product certification competency

Preferred

• preferably for a healthcare company or Provider
• 1-2 years minimum sales experience with healthcare company
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Healthcare industry experience
• Healthcare sales experience
• Surgical procedures knowledge
• Anatomy knowledge
• Medical terminology

Benefits

• Business casual environment
• Medical benefits
• Dental benefits
• Life insurance
• Long-term disability (LTD) coverage
• Short-term disability (STD) coverage
• Matching 401(k) benefits

Company

• Medical software and hardware for surgery and radiation therapy
• Munich, Bayern, DEU
• http://www.brainlab.com/
• Founded in 1989
• 1001-5000 employees

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
• 1-3 years minimum experience in a technical support role
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions
• Preferably for a healthcare company or Provider
• 1-2 years minimum sales experience with healthcare company
• Knowledge of surgical procedures, anatomy and medical terminology preferred

Required skills

• Anatomy, Healthcare Sales, Healthcare Technical Support, Surgical Procedures

Preferred skills

• 1-2 years minimum sales experience with healthcare company, preferably for a healthcare company or Provider

Experience

• 1-3 years