Field Technician

ZOLL Medical Corporation develops medical devices, software, and services that support the diagnosis and treatment of serious cardiopulmonary and respiratory conditions. The Field Technician provides guidance and support to field and preventive maintenance technicians, performs onsite product support, troubleshooting, preventive maintenance, deployments, and software upgrades for assigned customer accounts.

Responsibilities

• Direct involvement with staffing of department
• Product support on-site, via telephone and through field technicians
• Assist customer with application of equipment
• Escalates customer related issues to Service Manager and CQA Account Manager
• Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
• Performs on-site PMs
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency
• Potential for deployments to other customers in region at the direction of the manager
• Able to maintain customer specific information related to service activity
• Monthly reporting of department metrics for on-site coverage and PM performance
• Provide software upgrades as requested
• Special Projects as assigned

Preferred

• Prior work experience interfacing with external customers
• Customer Relations

Benefits

• Remote work arrangement

Company

• Medical devices, software, and services for cardiopulmonary and respiratory care
• Pittsburgh, Pennsylvania, USA
• https://www.lifevest.zoll.com/
• Founded in 2004
• 5001-10000 employees

Qualifications

• Technical Degree (2 year minimum) or equivalent work experience
• Valid driver's license
• Credit card in good standing for expenses related to travel
• Excellent verbal & written communication skills
• Ability to meet objectives
• Ability to work independently
• Organizational skills
• Experience with computers and Microsoft Office
• Prior work experience interfacing with external customers
• Technical Degree (2 year minimum) or equivalent work experience.

Required skills

Preferred skills

• Prior work experience interfacing with external customers

Experience

• Mid level