Health Information Technology Specialist

Fresno American Indian Health Project (FAIHP) is hiring a Health Information Technology Specialist to support healthcare and social services programs through data coordination, software support, reporting, and staff training. The role helps maintain effective and secure patient management and population health systems, supports regulatory and operational reporting, and ensures technology systems function effectively for health service delivery.

Responsibilities

• Supports the overall success of FAIHP programs by collaborating with Program Directors to establish and monitor goals related to patient/client needs, including reporting on quality measures, performance indicators, and applicable requirements such as HEDIS measures, GPRA, and grant reporting requirements
• Supports the development, implementation, and adherence to Health Information Technology (HIT) policies, procedures, and established organizational standards
• Provides support and assistance with financial, operational, and programmatic reporting, including no-show reports, case management related to direct-pay services, referrals, and other reports assigned
• Provides staff support, training, and technical assistance related to internal software applications, including NextGen, Phreesia, and other organizational systems
• Supports the oversight and coordination of patient/client registration processes, data collection activities, scheduling functions, and related reporting to promote accurate and timely information
• Generates and distributes daily, weekly, monthly, and quarterly operational reports as needed. Reports may include open encounters, no-shows, referrals, patient/client activity, performance data, and other ad hoc reports
• Collaborate with Staff, Coordinators, managers, and Program Directors to review, monitor, and address encounter information, performance data, and other operational reporting needs
• Serves as a primary point of contact for questions and concerns related to the practice management system, electronic health record (EHR), population health/population management systems, and other reporting or data-related issues
• Identifies system or software issues and submits, tracks, and follows up on support tickets with NextGen and other applicable software vendors to facilitate timely resolution
• Assists with the implementation, testing, training, and/or upgrading of electronic health record (EHR), practice management, computer software, and other organizational technology systems as needed
• Maintains appropriate documentation and follows established procedures to support data accuracy, system functionality, regulatory compliance, and efficient departmental operations
• Performs other related duties and responsibilities as assigned to support the operational needs and goals of FAIHP

Preferred

• Associate's or bachelor's degree in Computer Science, Computer Information Systems, or related field preferred
• Experience working with Native American communities preferred
• Registered Health Information Technology (RHIT) certification or Data Management Certification or SQL Admin certification preferred
• Familiarity with GPRA, UDS, OSHPD, and chronic health measure reporting preferred
• Computer Science
• Computer Information Systems
• Native American Community Experience
• RHIT Certification
• Data Management Certification
• SQL Administration Certification
• GPRA Reporting
• UDS Reporting
• OSHPD Reporting
• Chronic Health Measure Reporting

Benefits

• Health Insurance
• Dental Insurance
• Vision
• Life Insurance
• 403(b) retirement
• Vacation
• Sick
• 16 paid holidays per year

Company

• Community health clinic for American Indian and Alaska Native communities
• Fresno, California, USA
• https://www.faihp.org/
• Founded in 2007
• 11-50 employees

Qualifications

• High School Diploma or GED with certification
• Minimum of two (2) years of electronic health records experience
• NextGen experience
• Active CA driver's license
• Intermediate to expert level with MS Office (Access, Word, Excel, PowerPoint)
• Familiarity of SQL and other database tools
• Knowledge of healthcare regulations and medical terminology
• Excellent diagnostic and problem-solving skills
• Excellent communication ability and demonstrates verbal and written communication skills
• Outstanding organizational and time-management skills
• Familiarity with population health software
• Knowledge and experience with administrative and accounting processes
• Strong presentation and organizational skills
• Understanding of medical coding including CPT, HCPC, and ICD10
• Associate's or bachelor's degree in Computer Science, Computer Information Systems, or related field preferred
• Experience working with Native American communities preferred
• Registered Health Information Technology (RHIT) certification or Data Management Certification or SQL Admin certification preferred
• Familiarity with GPRA, UDS, OSHPD, and chronic health measure reporting preferred
• Minimum of two (2) years of electronic health records experience.

Required skills

• Electronic Health Records (EHR), GPRA Reporting, Healthcare Regulations, Medical Coding CPT, Medical Coding HCPC, Medical Coding ICD-10, Medical Terminology, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, NextGen, OSHPD Reporting, Registered Health Information Technician (RHIT) Certification, SQL, SQL Administration Certification, UDS Reporting

Experience

• 2+ years