Field Service Engineer

Hologic hires a Field Service Engineer for its Diagnostics division to service molecular diagnostic and cytology equipment across the San Jose area. The role repairs and maintains instruments on-site, supports customers, and ensures equipment meets regulatory and quality standards.

Health Care

• Biotechnology
• Healthcare
• Medical Device
• Fashion
• Health Diagnostics
• Women's
• 2 email credits available today
• Beyond your network
• Chintan Modi & 4 connections
• From your previous company
• & 2 connections

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites
• Provides 24/7 coverage to customers within 24 hours of notification
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites
• Determines correct inventory levels of repair parts with supply lines
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments
• Keep management advised of issues and developments
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards

Preferred

• BS/BA degree or equivalent experience preferred
• preferably in a laboratory setting

Benefits

• Bonus eligible
• This person will work out of a home based office
• Comprehensive training when you join, as well as continued development and training throughout your career
• Glassdoor
• 3.5
• Women's health diagnostics, surgical, and medical imaging technologies.
• Marlborough, Massachusetts, USA
• http://www.hologic.com
• Distribution of Different Job Fields Receiving Sponsorship
• Represents job field similar to this job
• Engineering and Development
• Management and Executive
• Product Management
• Customer Service and Support
• Accounting and Finance
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• *2026
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Qualifications

• Must be able to meet customer credentialing requirements
• Working knowledge of chemistry principles and chemical handling techniques
• Understanding of proper use and operation of electronic testing equipment
• Knowledge of inventory and procurement systems
• Ability to interface with internal and/or external customers
• Solid computer skills
• Time Management Skills
• Strong robotics, fluidics and pneumatics experience
• Possess a valid Driver's License and maintain a clean driving record
• AA/AS degree and/or practical Military experience considered
• 2 - 5 years related field experience with direct customer interaction
• Preferred
• BS/BA degree or equivalent experience preferred
• Preferably in a laboratory setting

Required skills

• Chemical Handling, Chemistry Principles, Fluidics, Pneumatics, Robotics

Preferred skills

• BS/BA degree or equivalent experience preferred, preferably in a laboratory setting

Experience

• 2-5 years