Field Service Eng

Responsibilities

• Install, maintain, and service equipment within multiple product lines
• Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism
• May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved
• Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance
• Install medical imaging equipment effectively and efficiently
• Completion of installation quality checklist
• Perform PM inspections per equipment specifications and standards
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork
• Maintain all assigned assets per company P&P
• Improve personal productivity by enhancing product knowledge through formal and on the job training
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality
• Answer technical and applications questions
• Capable of installing multiple products in one modality
• Maintain excellent customer relations
• Maintain accurate and complete documentation
• Perform and document FDA testing on assigned products
• Keep current with latest technical developments in multiple product lines
• Support field service operations with technical knowledge on multiple product lines
• Install and maintain equipment in multiple product lines
• Demonstrate expertise in multiple products in 1 modality
• Develop a higher level of troubleshooting and analytical skills
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled
• Plans own workload
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures
• Position duties involve making frequent decisions and frequent recommendations
• Develop service-selling skills
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools
• Escalates technical issues and inquiries, as needed
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P

Benefits

• Remote, field-based position in the USA; the selected candidate will be required to live in or near Baltimore, MD.
• Medical imaging solutions and healthcare IT for healthcare providers.
• Tustin, California, USA
• https://us.medical.canon/
• Late Stage
• Leadership Team
• Tsuneo Imai
• President & CEO
• Recent News
• GlobeNewswire
• Canon Medical Systems USA Announces Tsuneo "Neo" Imai as President and Chief Executive Officer
• 2026-08-03
• PR Newswire
• Olympus and Canon Introduce the Aplio i800 EUS Premium Ultrasound System in the U.S.
• 2026-05-01
• Canon Medical Systems USA
• Canon Medical Secures FDA Clearance for Ultrasound Innovations, Advancing Image Clarity and Workflow Efficiency
• 2025-11-27
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Qualifications

• Proven ability in developing and maintaining effective internal and external working relationships
• Must maintain active motor vehicle/driver's license from the state where the employee resides
• 2 Year / associate's degree in electronics technology or equivalent work experience in lieu of degree
• 3 years advanced electronics experience
• 5 years field service experience
• 3 years advanced electronics experience.
• 5 years field service experience.

Required skills

• Advanced Electronics, Driver’s License, Field Service, Relationship Management

Experience

• 5+ years