Service Line Coordinator

Essen Health Care is seeking a Service Line Coordinator to support the operational efficiency and patient experience for a designated specialty. The role coordinates scheduling and patient flow, supports providers, tracks quality metrics, and helps ensure adherence to protocols and regulatory requirements.

Responsibilities

• Coordinate daily clinic operations and patient scheduling
• Ensure timely follow-up on test results and care coordination
• Support providers with administrative and clinical needs
• Track and report on key performance and quality metrics
• Facilitate multidisciplinary meetings and case conferences
• Assist with prior authorizations and insurance documentation
• Identify and resolve patient care gaps

Preferred

• Bachelor's degree in healthcare administration, business, or related field
• Clinical certification/licensure (if applicable to the specialty)
• Prior experience in a specialty setting (specific to the service line)
• Bachelor’s Degree
• Clinical Certification
• Professional Licensure
• Specialty Setting Experience

Company

• Integrated healthcare network providing primary, urgent, and house-call care
• Bronx, New York, USA
• http://essenhealthcare.com/
• Founded in 1999
• 501-1000 employees

Qualifications

• Associate's degree required
• 2–4 years of experience in healthcare administration, care coordination, or clinical support roles
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Working knowledge of EMR systems (e.g., Epic)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to coordinate across departments and providers
• Familiarity with appointment scheduling, referrals, and insurance authorization
• Bachelor's degree in healthcare administration, business, or related field
• Clinical certification/licensure (if applicable to the specialty)
• Prior experience in a specialty setting (specific to the service line)
• 2–4 years of experience in healthcare administration, care coordination, or clinical support roles.

Required skills

• Appointment Scheduling, Care Coordination, Epic, Healthcare Administration, Insurance Authorization, Microsoft Excel, Microsoft Outlook, Microsoft Word, Referral Coordination

Preferred skills

• (12), (14), (25), (34), (49), *2026, 2020, 2021, 2022, 2023, 2024, 2025, 4.6, 46, Accounting and Finance, Bronx, New York, USA, Customer Service and Support, Data Powered by, Distribution of Different Job Fields Receiving Sponsorship, Education and Training, Engineering and Development, Glassdoor, H1B Sponsorship, Late Stage, Management and Executive, Public Sector and Government, Represents job field similar to this job, Total Funding, Trends of Total Sponsorships, http://essenhealthcare.com

Experience

• 2-4 years