Field Service Engineer 1

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or Corrective Repairs
• Assist more experienced field engineers with equipment installation
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
• Effectively communicate and partner with teammates and colleagues
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Maintain a calm and professional demeanor in high stress and customer service environments
• Keep up to date on administrative responsibilities such as debriefing customer service reports in a timely manner, ordering repair parts, submitting expenses and managing cycle times
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
• Serve as a member of the account community for key accounts
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
• Keep up to date with competitor information and market trends
• Answer service calls independently without assistance within one year of employment
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
• Complete all planned Quality, EHS & Compliance

Preferred

• Technical capabilities in (**Monitoring/Networking/Telemetry**)

Benefits

• Professional development
• Competitive compensation
• Relocation assistance provided
• Glassdoor
• 4.1
• Medical technology and digital solutions for healthcare clinicians.
• Chicago, Illinois, USA
• http://www.gehealthcare.com
• Public Company
• Total Funding
• $5.55B
• Key Investors
• Advanced Research Projects Agency for Health
• Bill & Melinda Gates Foundation
• 2026-03-16
• Grant· $26M
• 2024-11-07
• Post Ipo Secondary· $1.17B
• 2024-09-12
• Post Ipo Secondary· $1.29B
• Leadership Team
• Peter Arduini
• President & CEO
• Philip Rackliffe
• President & CEO, Advanced Imaging Solutions
• Recent News
• BioSpace
• GE HealthCare reports third quarter 2026 financial results
• 2026-10-29
• PR Newswire

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate's or Bachelor's degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Willingness to travel for training
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Technical capabilities in (**Monitoring/Networking/Telemetry**)
• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment.

Required skills

• Electronic and Electromechanical Equipment Servicing, Microsoft Products, Monitoring, Telemetry, Web Applications

Experience

• 2+ years