Field Service Engineer 2

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Benefits

• Remote work arrangement
• Professional development
• Relocation assistance provided
• Glassdoor
• 4.1
• Medical technology and digital solutions for healthcare clinicians.
• Chicago, Illinois, USA
• http://www.gehealthcare.com
• Public Company
• Total Funding
• $5.55B
• Key Investors
• Advanced Research Projects Agency for Health
• Bill & Melinda Gates Foundation
• 2026-03-16
• Grant· $26M
• 2024-11-07
• Post Ipo Secondary· $1.17B
• 2024-09-12
• Post Ipo Secondary· $1.29B
• Leadership Team
• Peter Arduini
• President & CEO
• Philip Rackliffe
• President & CEO, Advanced Imaging Solutions
• Recent News
• BioSpace
• GE HealthCare reports third quarter 2026 financial results
• 2026-10-29
• PR Newswire

Qualifications

• Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
• Or high school diploma/GED and 6 years of relevant experience
• Technical capabilities in (**Imaging**) including troubleshooting, repair and installation
• Must have and maintain a valid Driver's License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Required skills

• Electronic Equipment Servicing, Medical Equipment Installation, Medical Equipment Repair, Medical Equipment Troubleshooting, Medical Imaging Equipment, Web Applications

Experience

• 4+ years