Field Service Engineer - Imaging Systems (Field: Rapid City, SD)

Philips is hiring a Field Service Engineer to install, troubleshoot, service, and maintain imaging equipment at customer sites. The role focuses on customer relationship management, timely resolution of technical issues, preventive maintenance, regulatory documentation, and supporting regional team capabilities.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required

Preferred

• Preferred experience in Computed Tomography (CT) or Magnetic Resonance (MR) and/or Diagnostic Xray (DXR) imaging equipment
• BSEE/BSEET/BSME/BSMET preferred
• Computed Tomography (CT)
• Magnetic Resonance (MR)
• Diagnostic X-ray (DXR)
• Imaging Equipment Experience
• Electrical Engineering Degree
• Electrical Engineering Technology Degree
• Mechanical Engineering Degree
• Mechanical Engineering Technology Degree

Benefits

• Overtime eligible
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training
• Advancement opportunities
• Annual incentive plan
• Field service incentive bonus
• Sales commission
• Long-term incentives
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

Company

• Health technology for healthcare diagnosis, treatment, and recovery.
• Amsterdam, Noord-Holland, NLD
• https://www.philips.com/
• Founded in 1891
• 10001+ employees

Qualifications

• You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years' in electromechanical industries
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
• You have an Associate Degree in electronics or equivalent combination of education and experience
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this [Field Service](https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements) position
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future
• Preferred experience in Computed Tomography (CT) or Magnetic Resonance (MR) and/or Diagnostic Xray (DXR) imaging equipment
• BSEE/BSEET/BSME/BSMET preferred
• You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries.

Required skills

• Computed Tomography (CT), Computer Networking, Diagnostic Imaging Equipment Service, Diagnostic X-ray (DXR), Electromechanical Systems, Magnetic Resonance (MR), Mechanical Systems, Radiation Safety

Preferred skills

• BSEE/BSEET/BSME/BSMET preferred

Experience

• 1+ years